Job Description

Salary: 2025 $/h

(ENGLISH FOLLOWS)

21 TSI est en train de rcrire les rgles et de crer le futur de lindustrie du sport.

En seulement cinq ans, nous avons lanc Maddle, Montreal Weights, Ascend et Nordik Recovery, et livr plus de 100 000 commandes travers le Canada. Aujourdhui, notre croissance sacclre et nous prparons notre expansion en Amrique du Nord et au-del.

Pour soutenir cette aventure, nous cherchons un(e)Spcialiste Support Client Francophone (et / ou bilingue)qui jouera un rle cl pour offrir un service exceptionnel nos clients et contribuer la croissance de nos marques.

Tes missions au quotidien

Rpondre aux demandes clientspar tlphone, chat et courriel, avec un focus sur le service en franais
Identifier les besoins des clients et les guider vers les meilleures solutions
Fournir des informations claires et prcises sur nos produits et services
Documenter et mettre jour les interactions dans le CRM (Zendesk)
Dpanner et rsoudre les problmes des clients de manire efficace
Grer les plaintes et assurer le suivi jusqu satisfaction complte
Contribuer offrir une exprience client exceptionnelle toutes les tapes

Ce quon cherche chez toi

Franais impeccable, parl et crit (obligatoire)
Anglais professionnel
Exprience pralable en service la clientle, idalement multicanal (tlphone, email, chat)
Connaissance d'outils de gestion de demandes clients (Zendesk ou quivalent)
Exprience avec Shopify ou e-commerce est un atout
Sens de lorganisation, autonomie et esprit dquipe
Attitude positive et capacit grer plusieurs demandes en simultan

Ce que nous offrons

Salaire2025 $/hselon ton exprience,40h/semaine
Assurance sant et dentaire aprs trois mois
Accs aux soins virtuels TELUS Health
Massages bi-hebdomadaires au bureau
Rabais sur nos produits pour toi et tes proches
Une petite quipe dynamique de 25personnes, o ton impact est rel
Lopportunit de grandir avec nous et de contribuer lexpansion de marques en pleine croissance

Prt(e) nous rejoindre ?

Si tu veux que chaque journe compte, que tes ides deviennent des actions concrtes et que tu aies un vrai impact dans une entreprise qui grandit vite, on veut te rencontrer. Envoie-nous ta candidature et viens crire le prochain chapitre de 21 TSI avec nous.

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(ENGLISH JOB POSTING)

21 TSI is rewriting the rules and shaping the future of the sports industry.

In just five years, we've launched Maddle, Montreal Weights, Ascend, and Nordik Recovery, and fulfilled over 100,000 orders across Canada. Today, our growth is accelerating, and we are preparing to expand across North America and beyond.

To support this journey, we are looking for aCustomer Support Specialist (French / Bilingual)who will play a key role in delivering exceptional service to our customers and contributing to the growth of our brands.

What youll do day-to-day

Respond to customer inquiries via phone, chat, and email, with a focus on French-language service
Identify customers needs and guide them to the best solutions
Provide clear and accurate information about our products and services
Document and update interactions in the CRM (Zendesk)
Troubleshoot and resolve customer issues efficiently
Manage complaints and follow up until complete satisfaction
Help deliver an outstanding customer experience at every stage

What were looking for

Excellent French, spoken and written (required)
Professional English
Previous experience in customer service, ideally multichannel (phone, email, chat)
Familiarity with helpdesk softwares (Zendesk or equivalent)
Experience with Shopify or e-commerce is a plus
Strong organizational skills, autonomy, and team spirit
Positive attitude and ability to handle multiple requests simultaneously

What we offer

$20$25/hour depending on experience, 40 hours/week
Health and dental insurance after three months
Access to TELUS Health virtual care
Bi-weekly massages at the office
Product discounts for you and your family/friends
A small, dynamic team of 25 people where your impact is real
The opportunity to grow with us and contribute to the expansion of fast-growing brands

Ready to join?

If you want every day to count, if you want your ideas to turn into real actions, and if youre ready to make a meaningful impact in a fast-growing company, we want to meet you.

Send us your application and come write the next chapter of 21 TSI with us.

21TSI

Open Positions

Spcialiste Service Client (Bilingue) / Customer Support Specialist (Bilingual)