Job Qualification
Proficient in computers with sufficient knowledge to work on automated systems with minimum
training and supervision.
Proven equivalent medical related knowledge and experience in handling patients and ensuring
safety protocols.
Excellent interpersonal skills sufficient to quickly develop a rapport with clients/ patients, explain
services/ products/ procedures, and handle client concerns.
Highly detail-oriented and meticulous in reviewing work for accuracy and completeness.
Exhibit excellent time management and organizational abilities.
Ability to work accurately and effectively in a fast pace/stress environment.
Job Responsibilities
Provide exemplary customer service by serving all clients quickly, professionally, and efficiently.
Greeting customers, handling front desk/reception, and answering queries while ensuring safety
protocols are being followed.
Answer telephone lines and emails; respond to internal and external inquiries within scope of
responsibility and direct all calls appropriately to optometrist and staff.
Provide information to clients on products, services and educating patients on eye health and
related issues
Schedule and confirm medical appointments and receive and communicate messages for medical
staff and patients.
Data entry, document scanning and data management.
Registration and update information file of patients
Interview patients to complete forms, documents, and case histories.
Perform and complete OHIP, insurance and other claim billings on a daily basis.
Responsible for all necessary follow-up on unpaid claims and update claim payment on OPTOSYS.
Prepare patient’s invoice and billing.
Resolve any client’s complaints and inquiries in a professional, timely and appropriate manner.
Initiate and maintain confidential medical files and records.
Establish and maintain variety of office administrative support such as document filing, updating,
management and monthly reporting.
Order supplies and maintains optical inventory ordering, tracking, pricing, and cost controls.
Conduct patient intake by taking patients' general medical and ophthalmic history, ensuring all
relevant information is accurately documented.
Instruct patients on diagnostic tests and procedures, ensuring they understand the purpose and
process, and accurately record test results for optometrist review.
Clean and maintain ophthalmic instruments and equipment, ensuring they are always in proper
working order and ready for use.
Prepare examining rooms in terms of setting up and maintaining machines during optometrist’s
clinic day, placing patients in queue.
Dispensing and educating patients on their eye wear options.
Properly taking spectacle measurements.
Ensure that security measures are in place at all times.
Maintain joint custody of keys.
Ensure immediate feedback of client-related concerns.
Prepare reports for clinic’s transaction for the day.
Ensure cleanliness of the premises at all times.
All other duties and responsibilities that may be assigned by the reporting officer from time to
time.
Employment: Permanent employment - Full time
Languages: English
Education: Bachelor's degree or equivalent experience
Experience: A minimum of two years’ administrative experience in an optometry clinic is required.
Medical Administrative Assistant job in East York, ON, Canada
Optical retail store
Office of health care professional
Private practice

A. Liwanag Optometry Professional Corporation

Open Positions

Medical Administrative Assistant