Job Description

Company Description

As a Lobby Lounge Host, you will be the first point of contact for guests visiting the Lobby Lounge. With a warm and welcoming approach, you will ensure every guest feels valued from the moment they arrive. You will manage reservations, coordinate seating, and support the service team to deliver a seamless and memorable dining experience.

Job Description

Why work for Fairmont Pacific Rim?

Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification
A competitive rate of $XXX per hour
Work in the Lobby Lounge & RawBar, a MICHELIN Guide–Recommended destination known as Vancouver’s living room, where glamour, live music, and elevated hospitality come together
Complimentary work meals through our Colleague Dining Program
Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
TransLink monthly pass reimbursement program
Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
Opportunities to participate in sustainability, charity, and community engagement initiatives
Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
Be part of a dynamic, diverse team in a stunning luxury environment where no two days are the same
Enjoy discounted room rates at Fairmont hotels worldwide and special colleague rates across other Accor properties
Be immersed in a high-energy lounge environment featuring an internationally recognized cocktail program, modern Japanese shareables, and a robust live music lineup
Distinctly West Coast, the hotel delivers unique guest experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of art, music, and fashion programming in the city

What you will be doing:

Deliver exceptional, personalized service aligned with luxury and MICHELIN Guide–recommended standards
Create a welcoming and engaging guest experience by anticipating needs and building genuine connections
Manage reservations and the seating flow to ensure efficient service
Escort guests to their tables and present menus when appropriate
Maintain an accurate waitlist and communicate wait times clearly to guests
Coordinate with servers and leadership to ensure smooth service throughout the shift
Answer guest inquiries regarding the menu, lounge offerings, and hotel amenities
Monitor the dining room to ensure cleanliness, organization, and guest satisfaction
Assist with special requests, celebrations, and guest preferences when possible
Maintain a polished and professional presence in accordance with hotel standards
Support the Food & Beverage team to ensure a positive and memorable guest experience
Other duties assigned

Qualifications

Your experience and skills include:

Previous experience in a high-volume lounge, cocktail bar, or luxury hospitality environment
Previous experience in a host or guest service role is an asset
A confident, professional, and guest-focused approach to service
Excellent communication and interpersonal skills
Ability to thrive in a fast-paced, high-energy environment while maintaining composure and attention to detail
Strong teamwork and collaboration skills
Flexibility to work evenings, weekends, and holidays as required
Serving It Right certification

Additional Information

Your team and working environment:

If you thrive in a setting where no two shifts are the same, enjoy being part of the city’s social pulse, and take pride in representing a MICHELIN Guide–recommended lounge, you’ll feel right at home with the Lobby Lounge & RawBar team.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

AccorHotel

Open Positions

Lobby Lounge Host - Full Time, Seasonal (March to September)