Job Description

About Us Align is a wellness-focused, podiatric movement clinic, now with a brand new flagship in the heart of Toronto's financial district. We combine medical foot care with a luxury retail experience to help our clients move and feel their best in a modern, supportive environment.

The Role We are looking for a highly organized and personable Client Experience Coordinator to join our Client Experience team. Through hosting, footwear fittings, and administration you ensure the aspects of the client journey, appointment schedule and product fulfillment runs perfectly and that everyone who walks through our doors have amazing client experiences, every time.

Key Responsibilities

Serve as the main point of contact for clients, managing all appointment bookings via in-person, as well as phone and online channels.
Greet clients, provide clinic tours, have and convey passion for Align's movement health mission, and create a welcoming, professional atmosphere.
Process payments, manage daily cash reconciliation, and assist with insurance billing.
Educate clients on our services and assist them in our boutique footwear section.
Maintain client relationships through clear and proactive communication, throughout their client journey, from brand story telling, to being their point person to provide feedback to, and do all that's needed to make their experience amazing, so that we can deliver our promise for them to live a longer, healthier life by moving better aligned.

Qualifications

Proven experience in a client-facing role (e.g., high-end retail, medical administration, hospitality).
Exceptional communication and interpersonal skills with a positive, upbeat vibe.
Extremely organized with a keen eye for detail.
Tech-savvy, proficient with booking software and Microsoft Office (typing speed 45+ wpm).
An interest in fashion, health, and wellness is essential.
Checks the box on each of Align's 5 core values: Love, Custom Excellence, Maintain an Innovative Mindset, Create Collaborative Community, Longevity.

What We Offer

Starting wage: $19 - $23 per hour.
A comprehensive benefits plan if you qualify, as well as paid vacation and personal days.
Opportunities for career growth, training, and an employee profit-sharing program.
A dynamic and supportive team in a modern, luxury environment.
Generous employee discounts on healthy designer footwear, custom-fitted with Align Orthotics.

To Apply, please submit your resume and video questionnaire.
In the video, we are looking for someone who exudes the welcoming energy you would bring to our cherished clients.

We truly appreciate the time you take to share your application with us. We will only be able to personally reply if you are chosen as a potential candidate.

Align Custom Fit

Open Positions

Client Experience Coordinator in Brand New Toronto Flagship Clinic