Armstrong Spallumsheen Parks & Recreation Commission

Aquatic and Recreation Program Coordinator

POSITION TYPE
Regular Full Time Unionized Position

POSITION HOURS
35 hours/week

HOURLY RATE
$25.17-$31.72 (2025 Rate) Plus a comprehensive benefits package

The Armstrong Spallumcheen Parks and Recreation Commission have an exciting opportunity for employment on our parks and recreation team as Aquatic and Recreation Program Coordinator (formerly Community Programmer / Sales Coordinator). This is a regular full-time Office Employee position included in in the Canadian Union of Public Employees (CUPE) Local 2709 bargaining unit that includes a comprehensive municipal benefits package.

1. SCOPE:
Reporting to the Armstrong Spallumcheen Parks and Recreation General Manager, the Coordinator is responsible for the planning, coordination, delivery, and evaluation of aquatic and recreation programs. This position assists with seasonal aquatic operations, fitness room, staff/contractor scheduling, program development, safety standards, and customer service while ensuring compliance with all applicable regulations and best practices. In addition, this position provides backup support to Recreation Clerk(s) by assisting with program registrations, admissions, and front-counter services during peak periods, staff absences, or operational needs.

2. RESPONSIBILITIES:
a. Aquatic Operations

Serve as the main contact for pool rental and program inquiries from the public, community groups, and internal departments
Maintain accurate facility schedules using booking software and calendars
Process booking requests, permits, contracts, and cancellations
Assist with day-to-day (seasonal) operations of aquatic facilities, including pool, water features, and aquatic programs
Ensure compliance with health, safety, and risk management standards
Maintain accurate records related to pool operations, incident reports, and certifications
Collaborate with the Operations staff on pool chemistry and maintenance, ensuring water quality standards, equipment functionality, and a safe environment

b. Program Planning & Delivery

Plan, implement, and evaluate aquatic and recreation programs for all ages and abilities
Schedule programs such as swimming lessons, school programs, aquatic fitness, public swim, sport, fitness, general interest and special events
Monitor program participation, evaluate effectiveness, and recommend improvements
Ensure programs align with community needs and organizational goals

c. Staff Supervision & Training

Assists with recruitment and training of aquatic/program staff and contractors, ensuring proper onboarding, skills development, and compliance with organizational policies and program standards
Schedules aquatic/program staff and contractors
Ensure all aquatic/program staff and contractor certifications are current and meet regulatory requirements
Foster a positive, inclusive, and professional work environment

d. Customer Service & Communication

Provide clear information on availability, schedules rates, policies, and procedures
Professionally respond to inquiries by phone, email, and in person
Educates users on program delivery, facility expectations, health and safety and rules
Process payments and issue receipts in accordance with cash-handling procedures
Assist customers with registration systems and account inquiries
Promote programs and services through effective communication and community engagement
Work collaboratively with internal departments, user groups, and external partners

e. Administrative & Financial Duties

Prepare rental agreements, permits, and invoices
Collect payments, track revenue, and assist with basic financial reconciliation
Provides support for program registration, drop-ins, rentals and admissions
Assist with budget preparation, monitoring, and expense tracking for programs and operations
Prepare reports, statistics, trend analysis and program evaluations as required
Maintain inventory, equipment, and supplies, ensuring adequate stock, proper storage, timely replacement, and safe operation of all program and aquatic resources

f. Policy Compliance & Coordination

Support policy development and ensure adherence to departmental procedures
Ensure all programs and bookings comply with facility policies, safety regulations, and insurance requirements
Communicate special setup requirements and event details to relevant staff

g. Health, Safety & Risk Management

Enforce safety rules and emergency procedures
Participate in safety audits and risk assessments
Liaise with the operations department to ensure compliance with local, provincial and national regulations

h. Recreation Programming

Coordinate operational program areas including aquatics, preschool, child, youth and adult
Coordinate fitness room admissions / memberships
Collaborate with Operation staff regarding fitness room maintenance including equipment checks, repairs, cleaning schedules and liaising with operations staff or external services providers
Participate in keeping all areas of the facility neat, tidy and safe
Create advertising content such as recreation guides, social media posts, posters, newsletters, website updates and ad campaigns

3. QUALIFICATIONS AND EDUCATION:
Required:

Grade 12 or equivalent
One (1) to three (3) years of related experience coordinating aquatic, fitness and/or recreation programs
Experience using registration, scheduling or facility booking software is an asset
Excellence organization, communication and leadership skills
Ability to work flexible hours including evenings and weekends
Basic First Aid and CPR certification

Preferred:

Completion of a post-secondary program in recreation, kinesiology, physical education, or a related field (or equivalent experience)
Current Lifesaving Certifications (e.g.: National Lifeguard, Swim Instructor, Lifesaving Instructor or equivalent)
Pool Operator Certificate
Strong knowledge of aquatic safety standards and regulations

4. KNOWLEDGE, ABILITIES AND SKILLS:

Strong organizational and time-management skills
Excellent written and verbal communication skills
High level of customer service and professionalism
Ability to manage multiple requests and prioritize effectively
Proficiency in Microsoft Office and database systems
Ability to work independently and as part of a team

This full-time position is included in the Armstrong Spallumcheen Parks and Recreation Commission Canadian Union of Public Employees, Local 2709 bargaining unit. If you are interested in this position and becoming part of the Armstrong Spallumcheen Parks and Recreation Commission team please submit your application package (cover letter & resume), in confidence, via email to cherylw@asprd.com by Thursday, May 7, 2026 at 4:00 pm.

Cheryl Wiebe
General Manager
Armstrong - Spallumcheen Parks & Recreation Commission

*Only those applicants selected will be contacted.

Armstrong Spallumsheen Parks & Recreation CommissionAquatic and Recreation Program Coordinator

Armstrong Spallumsheen Parks & Recreation Commission

Aquatic and Recreation Program Coordinator

Armstrong Spallumsheen Parks & Recreation Commission

Open Positions

Aquatic and Recreation Program Coordinator