Job Description

Salary: $58,000$65,000 base + benefits

About And-Co

And-Co is a premium coworking and event space in downtown Vancouver, offering 19 private offices, a 60-person event space, a 30-person workshop room, communal kitchens, shared meeting rooms, and full-service amenities including catered lunches, breakfasts, daily snacks, and curated community programming. Were building a workspace that feels less like an office and more like a place people genuinely want to be.

The Role

This role owns the operational backbone of And-Co. Youll manage vendors, oversee facilities, supervise the Day Porter and cleaning teams, coordinate event execution, and keep every system running seamlessly behind the scenes. Your work is what makes the member experience feel effortless even though nothing about it is.

Youll work closely with a second Member Experience Coordinator (Concierge) who handles the front-facing member experience, and youll report to the Arpeg Leadership Team. If youre the kind of person who walks into a room and immediately notices the three things that need fixing, this is your role.

What Youll Do

Operational Excellence & Systems

Conduct morning walkthroughs of the entire space, identifying and addressing or escalating any issues before members workday begins
Manage the energy and atmosphere of the space: lighting, music, temperature, scent, and cleanliness are your responsibility and should be consistently additive to the member experience
Manage all vendor relationships and contracts (catering, IT, maintenance, landscaping): coordinate schedules and conduct quarterly performance reviews
Own catering vendor relationships for twice-weekly lunches, thrice-weekly breakfasts, and daily snack and beverage programs; oversee menu planning, quality standards, dietary accommodations, and cost management
Track and report on operational budgets monthly; prepare variance reports for ownership

Facilities Management

Coordinate repairs with building management and process work orders
Ensure Emergency Action Plans are in place; create incident reports and coordinate response protocols
Coordinate IT and technology support: liaise with providers on connectivity, printer/AV maintenance, and platform integrations

Team Management

Supervise the Day Porter team (1.5 FTE): set daily priorities, manage shift schedules, coordinate handoffs, and conduct performance check-ins
Oversee Cleaning Attendants through the Day Porter; set and enforce hospitality and cleanliness standards across the space

Event Execution

Own event execution end-to-end: coordinate and deliver all confirmed bookings including client walk-throughs, catering liaison, AV coordination, room configuration, day-of management, and post-event follow-up
Gather post-event client feedback and share testimonials and insights with the sales team to support future bookings

What Were Looking For

2+ years of experience in operations, facilities management, or hospitality coordination ideally in coworking, hotels, event venues, or premium office environments
Demonstrated experience managing or supervising a small team (scheduling, delegation, performance feedback)
Strong vendor management skills: youve negotiated contracts, held vendors accountable, and managed ongoing service relationships
Highly organized with a systems-oriented mindset; you build checklists, SOPs, and processes instinctively
Comfortable managing budgets, tracking expenses, and preparing variance reports
Calm under pressure with excellent problem-solving skills; you handle the unexpected without breaking stride
Strong written and verbal communication; youre clear, professional, and direct
Proficiency with workplace tools: Google Workspace, scheduling platforms, and coworking or property management software
Available for occasional after-hours or weekend coverage during events

Nice to Have

Experience in coworking or flexible workspace operations specifically
Familiarity with AV equipment setup and troubleshooting
Serving It Right certification (or willingness to obtain)
Experience with event production or coordination
First Aid / CPR certification

Why And-Co

Competitive salary with benefits for a growing, well-funded operation
A premium downtown Vancouver workspace with best-in-class amenities
A small, high-impact team where your work is visible and valued from day one
Catered lunches, breakfasts, and daily snacks yes, you get them too
Professional development support and room to grow as And-Co scales
The chance to shape how a premium coworking space operates, not just maintain someone elses playbook

Arpeg

Open Positions

Member Experience Coordinator (Operations)