Hiring: Administrative Assistant (Cleaning Services Operations)

(On behalf of our client)

We are assisting our client, a growing residential and commercial cleaning services company , in hiring a highly organized and proactive Administrative Assistant to support daily operations, scheduling, client coordination, invoicing, and quality control.

This role is central to ensuring smooth operations, timely communication, and high service standards across multiple cleaning sites.

Key Responsibilities
1. Administrative Support, Scheduling & Coordination

Handle calls, emails, and messages from clients, cleaning staff, and vendors
Maintain digital and physical records (client files, contracts, invoices, receipts, applications)
Assist with onboarding new cleaners and office staff (documentation, checklists, uniforms, contracts)
Ensure all required documents are collected and verified prior to job offers
Schedule daily, weekly, and monthly cleaning assignments
Manage last-minute changes, absences, and urgent coverage needs
Confirm job details, locations, timings, and special instructions
Update schedules and communicate changes to all stakeholders
Manage recurring services, move-ins, move-outs, and deep cleans

2. Client & Job Support

Communicate service confirmations and updates to clients
Address client concerns promptly and professionally
Follow up after jobs to collect feedback or service photos
Coordinate urgent service requests with available crews
Support high levels of customer satisfaction

3. Invoicing & Timesheets

Prepare and issue invoices for residential and commercial clients
Ensure correct billing for deep cleans, move-outs, and additional services
Verify job completion photos, checklists, and notes
Track and verify staff timesheets
Submit accurate payroll hours to management

4. Communication With Cleaning Crew

Clearly communicate job instructions before each shift
Ensure understanding of scope of work and client-specific requirements
Provide daily updates, reminders, and follow-ups
Respond promptly to staff questions regarding access, supplies, or issues
Provide corrective guidance to prevent repeat errors

5. Inventory & Supply Management

Track and manage office and site-based cleaning supplies
Reorder supplies proactively to prevent shortages
Prepare supply kits for residential and commercial jobs
Track cleaning equipment condition and coordinate repairs
Ensure supplies are maintained at all client locations

6. Quality Control

Conduct regular check-ins with crews at all sites
Review job photos to ensure service standards are met
Communicate corrections or improvements immediately
Maintain quality control documentation

Candidate Requirements

Minimum 1 year commitment to work
Legal status in Canada to work
Fluent in English (spoken and written) — mandatory
Ability to communicate in Hindi and/or Punjabi — mandatory
Strong organizational and multitasking skills
Excellent communication and follow-up ability
Prior experience in administrative, operations, or service-based roles preferred
Ability to handle a fast-paced, multi-site environment

Compensation

Up to $22 per hour

6 Days a week working

9.30 AM to 5 PM

Position Type

Full-time | Cleaning Services Operations

How to Apply

Please send your resume and a brief summary of relevant experience to: grow@gitish.com

ATT World

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