Job Description

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JOB DESCRIPTION

POSITION                                           Pharmacy Assistant
COMPANY AND LOCATION            Specialty Pharma Solutions (Oshawa)
EMPLOYMENT TYPE                                 Permanent, Full-time
HOURS WORKED                                        Monday to Friday, 9 am to 5 pm

DEPARTMENT                                   Pharmacy
REPORTING TO                                 Designated Manager, Pharmacy
DIRECT REPORTS?                            None

POSITION SUMMARY:
The Pharmacy Assistant is responsible for assisting in the navigation of public and private insurance providers to determine coverage options for medication therapy. Additional responsibilities include providing support for all dispensing related activities in the pharmacy including but not limited to, answering phone calls, processing prescriptions, scheduling deliveries, labelling, and collecting payments. This specialty pharmacy is closed to the public; medications are sent directly to patients or medical clinics. We are looking for a candidate who is reliable, organized, and works with a sense of urgency. The successful candidate should also possess excellent communication skills and a passion for delivering superior customer service. Preference will be given to candidates who are proﬁcient with Kroll PMS and have experience troubleshooting adjudication issues with public and private insurers.

GENERAL RESPONSIBILITIES & ESSENTIAL FUNCTIONS:

Maintaining patient files, including accurate entry of patient care information including allergies and medical conditions
Accurate data entry of prescriptions into Kroll and ﬁlling/billing such prescriptions
Communicate with patients, prescribers, healthcare professionals and other key stakeholders to support patients throughout their treatment journey
Maintain conﬁdentiality of patient healthcare information at all times
Investigate and support the reimbursement process for insurance coverage and beneﬁts for patients, including eligibility, co-payments, deductibles, and special/prior authorizations
Liaise with public/private insurers and patient assistance programs to determine coverage options for patients
Scheduling of medication deliveries with patients
Maintaining prescription and OTC drug inventory, including completing inventory counts, checking expiry dates and placing drug orders
Maintain a clean and organized dispensary

QUALIFICATIONS

Experience with Kroll Pharmacy Management Software (preferred)
Excellent Knowledge of MS Word, Excel and G Suite
Excellent customer service skills
High level of professionalism
Strong written, verbal, and computer skills are required
Self-motivated with strong work ethic
Deadline-oriented and strong prioritization skills a must
Experience with patient support programs and/or special authorization process (asset)

EDUCATION

Highschool diploma or equivalent
Completion of post-secondary education an asset

WORKING CONDITIONS:

Oﬃce setting
Fast-paced, busy work environment
Manual dexterity to complete computer work

DISCLAIMER
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

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Auxilium Health

Open Positions

Pharmacy Assistant