Job Description

Job Title: IT Support Analyst Level 1 - (English and/or French Bi-Lingual)

About This Job

We are seeking a highly skilled IT Support Analyst – Level 1 (English and/or French Bi-Lingual) to join our consulting team at BALANCED+ IT Consulting. The IT Support Analyst L1 will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and implementing solutions to improve the performance and reliability of IT systems. This individual will work closely with clients to understand their unique IT needs and provide solutions that meet those needs.

Responsibilities

Provide technical support at Level 1 to clients, troubleshoot and resolve technical issues, and implement solutions to improve the performance and reliability of IT systems.
Work with clients to understand their unique IT needs and provide consulting solutions that meet those needs
Respond to client inquiries and requests for assistance in a timely and professional manner
Monitor and maintain client IT systems to ensure they are running smoothly and efficiently
Assist senior IT managers and engineers in delivering complex projects
Provide training and documentation to clients on the use and maintenance of their IT systems
Assist in installation, configuration and troubleshooting LAN equipment, routers, Microsoft OS and applications in virtual environments, as well as installation, configuration and troubleshooting of data backups
Perform monitoring of customers’ equipment in real-time as well as on preventive maintenance program
Answer client calls and emails to triage software problems and needs
Learn and improve personal IT knowledge and skills
Identify and evaluate potential system improvements and upgrades
Keep abreast of new technologies and trends in IT to ensure that our clients have access to the latest solutions
Provide support and guidance to clients during the implementation of new IT systems
Communicate progress and deliverables to clients on a regular basis

Job Requirements

University or college degree in software development, computer science, engineering, or mathematics
Advanced knowledge of the computer and servers’ architecture, as well as computer networking
Ability to perform rotational shifts
Ability to perform after hour on call support
Ability to work on multiple projects at the same time
Able to work with little or no supervision
Strong command of English language, both oral and written (English and/or French Bi-Lingual)
Driver's license and car to travel to client sites
Positive attitude and desire to grow, learn new technologies and products
Basic knowledge of the PC architecture, as well as computer networking
Demonstrated ability to work effectively with emerging technologies

Required Skills

Required hands-on experience and knowledge proficiencies in the following areas:

Maximizer CRM
MS Office
Firewalls
Cybersecurity (VPN, MFA, EDR, phishing simulation, spam filtering)
MS Office 365
MS Exchange
MS SharePoint
MS Dynamics 365
PC support (Microsoft Office, Microsoft Windows 10, 11, Microsoft Teams)
MS Server 2019/2022
- MS IIS
- MS SQL Server
- MS Active Directory
- Exchange
- DHCP
- DNS
- Printer
MS Windows Server
Experience in performing server reoccurring maintenance
Microsoft Windows Server Linus Ubuntu (LAMP stack)
MacBook troubleshooting
Virtualization (VMware, Hyper-V)
Computer Networking (firewalls, switches, WiFi, FortiNet FortiGate, TP-Link, HPE routers, CISCO)
Cloud (MS Azure, AWS, Office 365, ADFS)
Storage
Backup Systems / Data Backup (Veeam, Datto)
iPhone / Android
Printer setup & troubleshooting
Remote control
WordPress + hosting
VPN
ITIL/ITSM
Monitoring tools (Zabbix skills will be an asset)
Ticketing tools (Freshservice skills will be an asset)

Certifications:

· Relevant certifications such as Microsoft Certified: Azure Administrator, CompTIA Network+, ITIL Foundation, or equivalent are highly preferred.

Soft Skills:

· Strong analytical and troubleshooting skills.

· Proven ability to lead and mentor technical teams.

· Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.

Other:

· Experience working in an MSP environment is strongly preferred.

· Availability for on-call support as needed.

Location: Mississauga(Burnhamthorpe & Central Parkway West - near Erindale GO station)

Company Description

We’re seeking talented, motivated, and creative individuals to join our excellent team.

Company Description

We’re seeking talented, motivated, and creative individuals to join our excellent team.

BALANCED+ INC

Open Positions

IT Support Analyst (Level 1)