Job Description

You are a Director of Business Systems.

Location: Toronto, Hybrid.

You bring the ability to operate at both altitude and depth. You see patterns across processes, platforms, and people, translating that insight into a clear, data-driven systems strategy. When needed, you dive into technical details to validate assumptions, resolve issues, and shape effective solutions. You challenge the status quo, push for automation, and build the operational backbone that supports our growth.

The purpose of this role is to lead the design and application of technology solutions that strengthen business processes, improve efficiency, and enable scalable growth. As our Director of Business Systems, you will guide the vision, strategy, and performance of the technologies that power our operations, architecting the next generation of our application ecosystem while ensuring day-to-day service delivery across core platforms runs smoothly.

This is a high-impact role with broad visibility, influencing how our systems evolve, how teams work, and how technology and data create leverage across the business.

What are your responsibilities?

Systems Strategy

You will serve as the architect and operator of the platforms, applications, and automations that power our business processes. You will partner with business leaders to translate workflows and priorities into a detailed roadmap and design solutions that integrate systems, organize data, automate processes, and leverage emerging tools like AI. You will help define the guardrails and governance that keep our environment secure and scalable.

Lead creation and management of the multi-year systems strategy and roadmap
Partner with business units to translate priorities into scalable technology solutions
Architect a connected ecosystem across ERP, HRIS, CRM, PM, Microsoft 365 and SharePoint
Identify opportunities for automation that improve efficiency and provide real-time visibility
Establish data, security, and governance standards that ensure integrity and compliance
Ensure systems and data design align tightly with business processes and outcomes

Solution Delivery

You will lead the end-to-end delivery of solutions that improve how teams work. This includes implementations, integrations, workflow automation, AI-driven enhancements, and the change management required for successful adoption. You’ll champion operational efficiency by eliminating manual effort and ensuring new solutions land effectively across the business.

Lead solution design, implementation, and rollout
Deliver integrations, automations, and cross-platform workflows
Scale the use of Microsoft 365, SharePoint, and Power Platform, empowering teams to build responsibly
Drive communication, training, and change management to ensure solutions are embraced and effective
Manage vendors, contracts, and licensing across enterprise and emerging tools
Measure impact and ensure solutions deliver meaningful business outcomes

Platform Operations

You will manage and oversee the day-to-day service delivery of our core platforms, ensuring they are reliable, secure, and continuously improving. You will oversee and, when necessary, personally handle everything from user provisioning and access control to issue resolution, troubleshooting, performance, SLAs, and system optimization. This includes ERP, HRIS, project management systems, Microsoft 365, collaboration tools, and the responsible use of automation and AI.

Own daily service delivery and operations across all core business platforms
Maintain system performance, uptime, SLAs, access controls, security, and overall compliance
Manage user provisioning, permissions, and lifecycle administration
Lead troubleshooting, incident response, and root-cause analysis
Drive continuous improvement to elevate reliability, speed, and user experience
Support responsible adoption and oversight of automation and AI tools

What Type of Qualities and Qualifications Should I Have?

5 to 10 years of experience leading enterprise applications, digital transformation, or systems architecture initiatives
Expertise configuring, integrating, and optimizing business systems across key functions
Strong fluency in Microsoft 365, SharePoint, and Power Platform
Proven experience establishing governance frameworks, data standards, permission models, and scalable system architectures
Demonstrated success leading implementations and change management initiatives
Strategic mindset and vision that connects technology decisions to financial, operational, and user-experience outcomes
Executive presence with the ability to influence stakeholders, challenge assumptions, and drive alignment across teams

Bonus Points For

Experience scaling systems in a high-growth or professional services environment
Hands-on knowledge of platforms like NetSuite, Kantata, UKG, SAP Concur, or HubSpot
Familiarity with iPaaS tools
Exposure to AI, advanced analytics, BI, or data warehouse initiatives

We may use artificial intelligence (AI) tools to support our hiring process. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Our goal is to offer a role you love within a workplace you’re proud to contribute to each day. To learn more about who we are, visit our career page.

We are ChangeMakers

ChangeMakers is a leading independent agency specializing in building purpose-driven brands and strategies that make a meaningful impact. With deep roots in brand strategy, creative, marketing, communications, and Indigenous engagement, our team works across Canada and beyond to help organizations grow and thrive in meaningful ways.

An equitable employer

ChangeMakers is committed to advancing equity, diversity, and inclusion in all its forms—a commitment that enriches our company culture, the ideas we generate, and the quality of service we provide our clients. We strongly encourage applications from Indigenous communities, racialized communities, women, persons with disabilities, LGBTQ2S+ people, and other historically marginalized groups.

If you require accommodation during the recruitment process, we will work with you to meet your needs in accordance with human rights and accessibility legislation.

At ChangeMakers, we understand that the ideal candidate may not meet every single requirement listed above. If you have relevant experience and a strong interest in the role, we encourage you to submit your application. We welcome creative thinkers and people who bring diverse lived experiences to our team.

Believeco Partners Ltd

Open Positions

Director, Business Systems