Job Description

AL13 Architectural Systems is a leading player in the building products industry, specializing in cutting-edge cladding and facade solutions. With patented and proprietary systems, AL13 has established a solid reputation for delivering innovative and high-performance architectural products. As a company with a proven track record in the North American market, we are committed to expanding our reach and building on our success.

We are adding a new member to our high-energy team 5 days a week to provide sales support, including order processing, lead generation, CRM, customer services.

Strong computer and phone/email communications skills are essential. Architectural building product experience is an asset, we will train the right candidate.

The primary focus of this role is to provide exemplary customer service and fine-tuned attention to detail while contributing to the efficient operation of a demanding and fast-paced sales and order processing department. The motivation and ability to be highly organized, multi-task, logically prioritize tasks, and work cooperatively within a team setting will be integral to success.

Responsibilities:

Establish a positive, proactive, and ongoing relationship with customers/clients
Assist outside sales reps as needed
Process sales orders, returns, and related payments/credits
Respond to customer inquiries (e.g. quotes/pricing, inventory, product specifications, etc.) over the phone, email and in person
Represent the company at trade shows and industry events
Process sample order requests and coordinate shipping
Develop and maintain a high standard of product knowledge
Entering orders into a database using published lead times and following order processing guidelines
Developing an understanding of the manufacturing process
Proofing order documents and resolving any discrepancies
Maintaining master copies of sales orders
Promoting “end-to-end customer care” throughout all aspects of the process
Collaborating with members of the order entry and sales teams on order issues including incomplete or inaccurate orders for customer follow up

Requirements

Minimum 1-year experience in a dynamic, high volume customer service position
Ability to fluently communicate in English (verbal and written)
Excellent numeracy literacy (e.g. add, subtract, multiply, divide, percentages, etc.).
Computer literacy. Proficient in Microsoft Office / Google Suite and learning to use new software.
Attention to detail
Ability to remain organized while continually multi-tasking
Proactive problem solving
High standards and professional manner/demeanor
Sound judgment and accountability
Superior interpersonal skills

Benefits

$60,000-$70,000 (depending on experience)
Profit Share
Comprehensive health benefits package

BLANKSLATE Partners

Open Positions

Customer Service and Sales Support Representative - AL13 Architectural Systems