Job Description

Company Description

Meet BorderBuddy:

Unlike traditional customs brokers who have been around for decades, BorderBuddy was established after the advent of the Internet - the same year Apple introduced the iPhone. Over the last 17 years, we have adeptly managed the importation of a wide array of goods, gaining the trust of over 80,000 clients and a 4.8-star rating with over 2250 Google reviews.

We pride ourselves on being a technology-first customs broker, and are aggressively pursuing opportunities in e-commerce. While traditional customs brokers may rely on physical offices at ports of entry, BorderBuddy leverages cutting-edge technology to provide seamless, efficient, and compliant customs services provided by a 100% remote working team across Canada and the U.S. We're focused on modernizing and advancing the standard approach to customs clearance. And we're growing fast, super fast.

Join our dynamic team at BorderBuddy and contribute to shaping the future of customs operations, ensuring compliance and efficiency in cross-border transactions. If you are passionate about customs procedures and possess the skills to lead in a complex regulatory environment, we invite you to be an integral part of our success story.

Our Culture

We are a values-based organization and a dedicated group of professionals who value teamwork, learning and development, and innovation. We take a great deal of pride in developing long-term relationships and in supporting our community and our environment.

BorderBuddy’s Promise

We thrive on helping people.

At BorderBuddy, we are committed to helping our employees reach their full potential by developing their skills and careers.

We strive to be the best employer in our community and in our industry.

Our People Principles

Our Principles guide us in delivering on our People Promise. They commit us to:

Create a team of engaged and committed A Players
Make a difference to help employees learn and grow
Truly care about your quality of life

Job Description

Job Summary:

Reporting to the Customs Operations Manager for Canada, the Senior Customs Clearance Specialist (Vehicles) plays a pivotal role in managing customs documentation and ensuring compliance with import and export laws, with a strong focus on vehicle shipments.

The Clearance Specialist is responsible for reviewing and processing customs documents, determining duties and taxes, processing payment on behalf of clients and communicating effectively with various stakeholders such as clients, Canada Border Services Agency (CBSA), partners, carriers, and freight forwarders. The role is essential to maintaining smooth operations in the shipping and logistics industry.

Duties and Responsibilities

Independently reviews and prepares customs documentation for processing and entry releases.
Handles general inquiries (internally and externally) over the phone, through email, or on Slack.
Completes files in a timely and accurate manner, in compliance with BorderBuddy and Customs policies and procedures.
Writes detailed notes and instructions regarding clients, Freight Forwarders, CBSA, Carriers, and other relevant parties.
Maintains the client database and updates information as necessary.
Is familiar with various vehicle types, makes, and models.
Understands rules and regulations related to RIV, ECCC, and Transport Canada.
Is knowledgeable about Internal Transaction Numbers (ITNs) issued by the Automated Export System (AES) through U.S. Customs and Border Protection (CBP).
Proactively seeks out knowledge and solutions.
Prioritizes and meets deadlines with consistency and reliability.
Independently manages and resolves challenging situations.
Processes B3/CAD entries to meet Company, CBSA, and CBP compliance standards.
Corrects rejected Canada Customs entries.
Is knowledgeable about and can correctly assign HS tariff classifications.
Proactively supports the sales team and cross-sells BorderBuddy's services.
Maintains professional status by completing exams or attending conferences.

Qualifications

Experience:

Minimum of three (3) to five (5) years of experience in a customs brokerage role with hands-on experience in processing vehicles of all types.
Diploma or degree in related field; post secondary or business courses in related industry a plus.
Experience with CargoWise and CANdata is considered an asset.
CCS designation or other industry related certification; LCB designation a plus.

Skills:

Excellent communicator, both verbal and written; ability to communicate effectively with clients, customs authorities, carriers, freight forwarders and other stakeholders.
Strong attention to detail and highly task oriented; you take ownership for your work and get the job done right.
Resourceful, relentlessly searching for answers and committing to finding solutions to new challenges.
Exceptional, proactive problem-solving skills and ability to work well under pressure; enjoys new challenges and working in a fast-paced busy environment.
Self-motivated and hardworking.
Positive ‘can-do’ attitude, enthusiasm, and willingness to learn.
Flexible and agile, adapting quickly in a dynamic and fast-paced environment.
Excellent interpersonal and customer service skills.
Strong organizational skills, flexibility, and reliability
Proficiency in English is required; knowledge of French, Spanish, Cantonese or Mandarin is considered an asset.
Proficiency with computers and software, detail-oriented, resourceful, and eager to learn.
Must be a team player - like seriously, prove it!

Additional Information

At BorderBuddy we offer our staff a relaxed work atmosphere, a supportive work environment as well as a competitive compensation package (health & dental benefits, RRSP contribution, tuition reimbursement programs, professional training, and paid time off). BorderBuddy is an excellent place to develop your career.

Working Conditions:

Our standard work schedule is 37.5 hours per week. Given our business operates around the clock, 24/7/365, you may be required to work some additional hours, including weekends and overtime, as needed.

100% remote role (you will be provided with all the IT equipment required to successfully complete your tasks), candidates must reside and work from within Canada.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

BorderBuddy

Open Positions

Customs Clearance Specialist (VEHICLES) - (100% REMOTE)