Bridgepoint Consulting, an Addison Group Company, is a leading management consulting firm that helps companies throughout their business lifecycle. We offer a broad range of finance, technology, and risk & compliance services to support clients from startup to IPO readiness. As a leading full-service NetSuite Alliance Partner, we provide a comprehensive set of solutions to help companies modernize technology and processes to surpass the competition in the digital age.

Bridgepoint Consulting’s Cloud Solutions practice delivers critical value to clients through services that support most back-office initiatives, with a primary focus on maximizing value for accounting, operations, and technology.

We are seeking a Senior Consultant for our Managed Services group who has a background in accounting and related business functions to support multiple customers across various workstreams in managed services agreements. The Senior Consultant is responsible for supporting multiple customers in varying degrees of application ownership as a part of day 2 services with an opportunity to develop a team of direct reports overtime. You are responsible for the following areas of focus:

Responsibilities

Serve the Customer:

Customer Onboarding & Knowledge Transfer

Facilitate new customer on-boarding
Facilitate knowledge transfer from project(s) and implementation(s)
Gather and organize documentation support
Create training/support documentation, and drive end-user training to promote user adoption

Ongoing Customer Relationship & Communication

Partner with business administrators and SMEs to ensure long-term customer success
Serve as customer’s lead consultant, primary in some instances
Efficient and timely customer communication
Maintain awareness of customer budgets and assist in client communications
Escalate customer needs

Project & Support Management

Define on-going project and support model scoping
Assess incoming ticket requests and identify resource requirements
Ensure ticket resolutions and milestone efficiencies and metrics
Participate in strategic planning sessions and follow-ups

Issue Resolution & Optimization

Evaluate root cause and develop solutions for client break/fix requests
Identify optimization opportunities within client instances
Support customers with instance strategy and maintenance
Facilitate migration strategies through resource training

Reporting & Documentation

Build reports, saved searches and dashboards that provide comprehensive and forward-looking Business Intelligence
Prepare current and to-be process documentation that presents the strategy, architecture, and design of the proposed solution that effectively addresses these requirements

Consulting Expertise

Provide consulting expertise utilizing industry experience, apply best practices, and leverage a pragmatic mindset to facilitate clients’ most complex requirements

Grow the Business:

Partner with internal and external representatives on additional product offerings and opportunities
Partner with team members on quarterly business initiatives and product development
Partner with Advisory for customer and product transitions and continuity
Participate in customer health and staffing efforts company-wide
Participate in prospective and existing customer sales cycles
Provide ongoing training and development to new consultants
Work and communicate effectively with cross-functional team members

Minimum Qualifications :

Bachelor's Degree in Accounting, Finance, Business Administration, Information Systems, Operations, or other related disciplines
Proficient problem-solving skills and possesses process-driven mind-set
Passionate about learning NetSuite product functionality and to apply real-world use cases
Proficiency in Office Suite products, especially Excel
Knowledge of project or account management
Excellent interpersonal, communication and presentation skills
Self-motivated and able to plan work effort and manage priorities
Strong ability to manage multiple customers simultaneously
Ability to effectively work in a remote model with clients and peers
3+ years of experience in a similar role
Can be based anywhere in the United States or Canada

Preferred Qualifications :

NetSuite Certified SuiteFoundations certification
NetSuite Certified ERP Consultant
Knowledge of various workstreams (ex: O2C, R2R, P2P, etc.)
Consolidations and Eliminations, including foreign currency management
Cost Accounting and Manufacturing Experience

What We Offer :

Competitive healthcare benefits
401k retirement plan including employer match
Monthly reimbursement program to fuel your mind, body, and soul
Paid time off and company paid holidays
Paid parental leave
Family planning reimbursement program
Life insurance, short- and long-term disability coverage options
Mental and emotional wellness support application
Employer Assistance Program
Learning and Development resources
Commitment to work-life balance and comprehensive onboarding and on-going personal and career development

Bridgepoint Consulting provides a collaborative and energizing work environment for our team of experienced professionals. We are proud to employ a wide range of experienced business and technical professionals that are experts in their respective fields. Our people are the most valued component of our business and service delivery, so we dig deep to find employees that are poised to achieve the best results for our clients.

Compensation for this position ranges from $100,000 – 125,000 USD base salary and will vary depending on a wide range of factors including, but not limited to the specific office location, role, skill set, and level of experience. The compensation may also include incentive compensation in the form of a discretional annual or quarterly bonus.

Applicants must be legally authorized to work in the United States or Canada and be able to provide proof of employment eligibility upon hire. At this time, we are unable to provide or assume sponsorship for employment authorization.

Our Core Values:

UPHOLD INTEGRITY | We believe in committing to the highest standards of professionalism, trust, and honesty. We strive to be transparent and objective in our client and internal interactions.

VALUE CLIENT RELATIONSHIPS | We believe in building long-lasting relationships by always keeping our clients’ best interests upper most in our actions. We deliver creative and thoughtful solutions while actively seeking and embracing feedback.

UPHOLD INTEGRITY | We believe in fostering a culture of respect for each other and accountability for our actions. We encourage entrepreneurial client service and individualism balanced with collaboration to ensure the best outcomes possible.

Bridgepoint Consulting, an Addison Group Company, is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

Bridgepoint Consulting

Open Positions

NetSuite Senior Consultant, Managed Services