Position: Membership Service Representative

Department: Membership Experience

Reports to: Team Lead, Membership Experience

POSITION SUMMARY:

The Membership Service Representative supports the mandate and goals of the Membership team by providing superior customer service while promoting, renewing, and upselling our ticket products to existing and potential ticket members.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(Other duties may be assigned as required)

Manage a portfolio of assigned accounts and develop strong professional relationships with Canucks ticket Members to meet standards of excellence and guarantee renewals
Outreach proactively by calling, emailing, and setting up in person meetings with assigned Member accounts to strengthen relationships and ensure renewals
Support the 899.GOAL line and general ticket inquiries, responding in a timely manner with the appropriate solution
Strategically manage Member requests and expectations and assist with game day requirements
Contribute to revenue growth and retention by promoting, renewing, and selling ticket products and services such as full, half, and quarter season Memberships, and group, minor hockey, and single game tickets
Follow up with outstanding accounts and declined payments in a timely manner
Participate in various Member events and execute on fulfilling Member benefits throughout the season
Perform game night duties including Season Ticket Member of the Game, game night ticketing issues, and unique Member experiences
Communicate and carry out service policies and procedures to Members in the most professional manner
Perform administrative support for team, as necessary

REQUIRED EXPERIENCE AND QUALIFICATIONS:

Post-secondary education in a related field such as Business, Marketing or Sports Management
Keen interest for working in the sports industry
A go-getter, results-oriented attitude, with drive and the initiative to succeed and be persistent
Strong proficiency in Microsoft Office suite
Excellent people skills, with the ability to interact professionally and effectively with internal and external clients at all levels
Effective time management skills and the ability to multitask in a dynamic, fast-paced environment
Polished presentation skills with an ability to think quickly and react to situations confidently
Ability and willingness to work flexible hours, including evenings and weekends
Good working knowledge of presentation and desktop publishing software is an asset

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.

Canucks Sports & Entertainment (CSE)

Open Positions

Membership Service Representative