The General Manager role is an exceptional opportunity for an energetic, motivated leader with operations management experience, preferably in a relevant sector such as Retirement Living or Hospitality. Our vision of Making People’s Lives Better inspires you. You thrive in leading passionate teams to deliver a superior customer experience and would love to ensure the residents at Chartwell Retirement Residence truly feel at home and enjoy a great day every day.

Note: Full-service Long-Term Care (LTC) site

Our General Managers are accountable to:

Manage Talent:

Lead an interdisciplinary team of Managers, Sales Consultants and front line employees;
Build a strong team: sources, selects and onboards key talent;
Actively plan for succession;
Develop employees: coaches and manages performance.

Drive Results:

Expect personal accountability
Recognize and rewards results
Ensure focus on our 4 key results: Financial, Customer Service, Employee Engagement, Managing Reputational Risk

Lead and Influence:

Lead culture;
Engage employees.

Ensure Commitment to Service Excellence:

Apply service standards to decision making;
Align with our RESPECT values;
Communicate the importance of looking through the lens of the customer.

The ideal candidate will possess:

Experience in the LTC (Long-Term Care) sector, Retirement Living, Hospitality, or a related field.
Minimum of 3-5 years’ experience in a leadership role;
Very strong communication skills and the ability to interact with residents, families, community professionals and various outside partners;
Demonstrated decision-making, problem-solving, and budget management skills.

Chartwell Retirement Residences

About Us

Open Positions

General Manager (RN/ RPN) preferred