Job Description

Salary:

Technology Support Specialist

AboutCorporate Networks:

A Fort McMurray, Alberta based company that provides end-to-end information technology solutions to K-12, SMB and the enterprise sector. Since 1985, we have built our company on the culture and its core values with the purpose of adding value to the lives of our staff and clients. Corporate Networks strives to build long-term partnerships, not just transactional relationships with the people and companies we work with. Along with providing Managed Services and Surric Cloud solutions for clients IT needs, we build our partnerships by first understanding the clients business needs to design, deploy and support technology infrastructure.

General Description & Primary Role

As a Technical Support Specialist with Corporate Networks, you will be providing comprehensive end to end IT Services to our technology partners. This position has a great opportunity for individuals that want to grow with the company. Your success will be dependent on your willingness to learn, take on new challenges and to be an innovative problem solver. As a Technical Support Specialist, you will be responsible for all aspects of technology implementation, maintenance and support as required. Along with having exceptional communication and interpersonal skills, this position requires strong analytical, troubleshooting and problem-solving skills with ability to work independently and team collaboration.

Corporate Networks has offices in Fort McMurray and Edmonton, applicants must be able to work at once of these locations.

Responsibilities by Function

Customer Service

Present the company in a way that represents the companys purpose, core values and culture
Working with clients to ensure their technical issues are resolved and business needs are met
User experience and managing expectation through empathy and professional communication for great customer service is the prime directive

Technical Support

Perform day to day support of Apple and Windows platform, including workstation and server operating system, policies management and administration.
Installation, configuration and maintenance of systems hardware and software and related infrastructure
Resolve technical problems with the deployed technology infrastructure and solutions
Troubleshooting and creative problem solving
Create and maintain documentation such as technical procedures, user guides and configurations.
Plan projects and oversee it to completion
Perform other related duties as assigned

Research and Development

Continuously learning and improving proactive management of infrastructure
Research and recommend solutions to meet the business needs and challenges
Plan, design and implement solutions based on customer needs and objectives
Assess which products provide best value and provide recommendations
Strong analytical and planning skills

Knowledge and Skill Requirements:

Commitment to companys vision, purpose and core values
Humble, Hungry and high Emotional Intelligence
Exceptional interpersonal skills and ability to build relationships with staff and clients
Strong organizational and customer service skills.
Ability to teach and mentor others
Project planning and management
Self-motivated with the ability to work in a fast-moving environment.
High energy and exceptional analytical skills.
Solid understanding of technology infrastructure and its management
Experience with Apple and windows workstation and server environment
Ability to establish and accomplish goals with limited direct supervision
Strong verbal and written communication skills

Education and Experience Requirements:

General:

Bachelors Degree in computer science or related education
Experience working in a Managed Services environment
5-7 years of technical hands-on experience required
Experience with creating Documentation and SOPs
Industry certifications in desktop, server, network, Azure cloud support and/or management

Primary:

Windows Server group policies / administration
Experience with Windows RMM tool (Ninja)
Scripting Experience with Powershell, Bash, Python
Experience in Implementing and troubleshooting Citrix DaaS
Experience in implementing and supporting Microsoft Azure environment
Troubleshooting application performance and latency
Email security (Proofpoint and Avanan)

Secondary:

Experienced in designing and supporting Cisco Meraki networks and firewalls
Experience in Network Designing
Google Education workspace experience
Experience with ConnectWise PSA / ERP
Apple Server group policies / administration
Experienced with Apple RMM tool (JAMF)

Compensation and Benefits:

Competitive salary based on experience and qualifications
Health, vision, and dental benefits included.
Performance based incentives.
Great opportunity for advancement.

Please note that Corporate Networks is primarily located in Fort McMurray, preference will be given to local applicants available to work in Fort McMurray or Edmonton.

Corporate Networks

Open Positions

Technology Support Specialist