Job Description

Nous recrutons actuellement un(e) Expert(e) en sinistres Bureau 2 afin de se joindre à notre équipe en télétravail dans la région de l’Atlantique, au Canada.

La personne retenue sera responsable d’enquêter, d’évaluer, de négocier et de régler des réclamations par téléphone.

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We are currently hiring a Desk Adjuster 2 to join our team remotley in Atlantic, Canada. The successful candidate will investigate, evaluate, negotiate, and settle claims by telephone and correspondence. The candidate will settle losses within delegated authority or reporting to clients while also directing field adjusters on a task basis.

Responsibilities

Enquête, collecte et analyse des informations relatives aux réclamations
Entrevues téléphoniques avec les réclamants et les témoins
Évaluation de la couverture, de la responsabilité et du montant des dommages
Négociation, règlement et finalisation des réclamations
Saisie, suivi et présentation précis des dossiers
Maintien de dossiers exacts concernant la facturation, le temps et les dépenses
Collaboration avec le gestionnaire afin de maintenir de bonnes relations avec les clients

Investigation, collection, and analysis of claims information
Telephone interviewing claimants and witnesses
Evaluates coverage, liability and quantum
Negotiates, settles, finalizes claims
Accurate recording, reporting and presentation of file
Maintenance of accurate billing, and time and expense record
Work with manager to maintain client relations

Qualifications

Minimum de 3 à 5 ans d’expérience fonctionnelle et technique dans un environnement d’assurance
Maîtrise professionnelle complète du français et de l’anglais
Formation postsecondaire dans un domaine lié à l’assurance (un atout)
En voie d’obtenir la désignation PAA/CIP
Détenir un permis probatoire ou être en voie de l’obtenir
Connaissance dans le traitement des réclamations automobiles, responsabilité civile, personnelles et commerciales
Excellentes compétences en organisation, communication et rédaction
Capacité à travailler de façon autonome et efficace, avec une forte motivation et d’excellentes aptitudes en résolution de problèmes

At least 3-5 years of functional/technical experience in an insurance environment
Full professional bilingual proficiency in French and English
Post-secondary education in an insurance related field is an asset
Working towards CIP Designation
Has a Probationary License or is working towards one
Knowledge in handling auto, casualty, personal, and commercial claims
Organized and strong communication/writing skills
Ability to work independently and efficiently, demonstrating self-motivation and strong problem-solving skills.

About Us

Why Crawford?

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com

Our total compensation plans provide each of our employees with far more than just a great salary

Pay and incentive plans that recognize performance excellence

Benefit programs that empower financial, physical, and mental wellness

Training programs that promote continuous learning and career progression while enhancing job performance

Sustainability programs that give back to the communities in which we live and work

A culture of respect, collaboration, entrepreneurial spirit and inclusion

Crawford & Company

Open Positions

Bilingual Desk Adjuster Level 2