Title: IT Shopfloor/IT support

Role Type: 3 years (T4 contract)

Location: Mirabel, Canada(Full Onsite)

Shifts: 1st Shift 6AM till 2:30PM and 2nd shift 3PM till 11:30PM (Rotational Shifts)

Job Description :

IT endpoint knowledge, applicable on production lines, plus endpoint support.

• Knowledge on Manufacturing Shop Floor systems, line side IT devices (Printers, Scanners, MRTs etc barcode scanners, barcode printers, smart devices) and touch points

• Interaction with Team members for knowledge sharing, knowledge transition and issue resolution

• Stakeholder management, share regular updates and assist in preparing operational reports

• Triaging of issues and coordination with cross functional teams for timely resolution

• Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)

• Maintaining agreed SLA levels and assuring Quality of delivery at all times

• Adhere to shift rotation plan and Operating model

• Interaction with SME’s on functional issues

• Coordinate communications between suppliers, OEM, and business stakeholders for their particular area

• Tracks and report progress to stakeholders

• Working experience in “ServiceNow” and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes

• Quebec French and English Language is mandatory

Roles & Responsibilities

• Day to day incident monitoring and resolution (Service Now preferred)

• Interaction with client (IT & Business users) on functional issues

Cubestech Ltd

Open Positions

Information Technology Support Specialist