Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic brand names.

About the Role:

As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.

Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments
Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide

What you will be doing:

Choose your assignments - align your missions with your personal preferences and profile
Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home
Observe carefully - check the ambiance, service quality, and overall customer experience
Provide honest feedback - use our platform to share your observations through questionnaires

Perks of the Role:

Collaborate with iconic brands across industries
Flexible assignments tailored to your interests
Compensation for your time and input, with the potential for reimbursement on purchases
A user-friendly platform for managing missions and feedback

How to Join the CXG Community:

Register: sign up at live.cxg.com and confirm your email
Complete your profile: fill out your details to 100% and get verified
Get certified: pass the General Certification to access missions
Apply for missions: explore assignments with brands that excite you
Start evaluating: begin making a difference in the luxury market

Compensation:

Non-Purchase Evaluations: Earn a fee based on mission complexity
Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief

About CXG

At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we're committed to redefining the customer experience for luxury giants.

Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.

Requirements

Must be 18 years or older (21 years or older in the United States)
Current customer of premium and luxury brands
Not currently under contract with any retail brands, to ensure impartiality
Punctual, organized, detail-oriented, and reliable
Observant and passionate about customer experience
No prior experience is required; we value honest feedback from genuine customers

CXG

Open Positions

Become a Luxury Brand Evaluator (Canada) - Apply Now