Job Description

Salary:

About DashQ

At DashQ, our mission is simple yet powerful: to make renting better for everyone. Were transforming the way people find, secure, and connect with rental housing, making the process as seamless as booking a hotel. By moving beyond the idea of housing as just a commodity, were creating deeply connected communities where renters and landlords thrive.

Over the past year, DashQ has achieved key milestones, including the launch of Checkout, the first e-commerce-like leasing experience in the rental industry, and partnerships with some of North Americas largest property owners. With these wins, were proud to be recognized as a leader in rental technology. But were not stopping there - housing supply challenges are more critical than ever, and the rental process is still plagued by inefficiencies. Tackling these head-on requires cutting-edge technology, bold ideas, and people ready to make a real difference.

If the thought of passionately diving into high-impact challenges excites you, and if you thrive in an innovative and customer-centric environment, then DashQ is exactly where you belong.

About the role

Customer Success at DashQ is where transformation meets trust. You are the operational driver of transformation for 2,0005,000-door landlords - coaching regional teams, driving KPI improvements, and embedding adoption at scale, while Project Managers steer executive strategy.

What You'll Do

Drive adoption through structured playbooks and success plans that enable consistent activation and usage across portfolios.
Leverage product expertise to guide users through workflows and best practices, anticipate friction points, and collaborate with Implementation to remove blockers fast.
Collaborate and improve with Project Management, Implementation, CSM, and Product, sharing patterns and insights to evolve CS playbooks and client experience.
Monitor and manage risk by tracking adoption and KPI trends (lead tour lease), identifying early warning signs across portfolios, and coordinating recovery plays to protect adoption momentum.
Deliver white-glove education and advanced support across portfolios - leading role-based training sessions, addressing complex user challenges, and ensuring proficiency and adoption are sustained at scale.

You'll Thrive Here If You

Choose outcomes over optics: you let KPIs guide what happens next at portfolio scale to deliver business results and build raving fans.
Whiteglove education and support at scale: you lead portfoliowide sessions and solve complex issues -empowering & educating people to succeed.
Influence without authority: you align PMs, Product, PS, and Support -empowering collaboration to move decisions forward.
Show up in person: you collaborate 45 days/week at our Ottawa office to advance outcomes and bring excitement to the organization.
AI as a force multiplier: you build workflows where AI takes care of whats predictable, so you can focus on precision, quality, and better outcomes.
Fix the system, not just the symptom: you standardize better paths and help teammates adopt them -empowering collaboration across portfolios.
Default to clarity: you communicate & write precisely, and make complex things easy to understand.
Speak French fluently - written and verbal
Submit a short video as part of your application

Qualifications

35 years in a SaaS CS, onboarding, or consulting role with enterprise exposure
Experience managing rollouts, client success plans, or operational transformation
Comfortable working cross-functionally and influencing without authority
Bonus: exposure to leasing operations or proptech transformation

Why join

Growth and impact. Its not often that you can get in on the ground floor of a funded startup thats scaling. That means that instead of following a playbook, youll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. Youll learn what works when you succeed and what doesnt when you fail. Either way, the rest of the team will be here to support you.

Benefits

In addition to the growth and impact youll have at DashQ, we offer competitive salaries along with the following benefits:

Competitive performance-based bonus structure
Medical, Dental & Vision premiums covered at 90%
Three weeks of paid vacation and all standard paid holidays
Professional development budget for courses and certifications
Weekly Catered Lunch

Job Compensation Range:

DashQ offers a competitive total rewards package which includes base salary, equity, a comprehensive benefits & perks package, and bonus depending on the role. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

In addition to the salary range listed, this role is eligible for commission based compensation.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at HR@dashq.io.

DashQ

Open Positions

Customer Success Manager