Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Audit for the Delta Conference Centre in Guelph, ON!

Night Auditor (Overnight Shift 11 PM-7 AM)

Job Purpose:

Welcome guests and consistently provide friendly and attentive service
Demonstrate professionalism at all times and comply with company standards of appearance
Maintain confidentiality of guest and proprietary information
Process all Night Audit Reports as per company policy, prepare systems for the next day.
Promptly check in guests ensuring identification and credit card information matches reservation in addition to being complete and accurate
Thank guest for choosing to stay at our Hotel; let them know we appreciate their business
Ensure all departing guests have been checked out; accurately post charges and process final payment; offer guest manual or e-mailed receipt; email guest survey link
Coordinate with Housekeeping to track and update room status in computer system
Assign room, process authorization, ensure guest signs registration card, prepare rooms keys and provide guest with property amenity and services information
Obtain vehicle license information and accurately record in guest’s reservation file
Promptly answer incoming calls, respond to incoming faxes and e-mail inquiries
Communicate with other departments to ensure guest requests are resolved without delay
Create reservations providing information regarding special rates, packages and cancellation policy(s)
Promote Hotel rewards program and provide details regarding membership and benefits
Print end of shift report(s), reconcile float, complete required paperwork and deposit pouch
Follow Health & Safety and Emergency policies and procedures
Maintain a clean and well organized work area
Ability to multi-task and work in fast paced environment

Ability to work various shifts including evenings, weekends and holidays

Physical Requirements

Lift, carry, push, pull, and place objects weighing up to 30 pounds
Standing for extended periods of time.

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

Frequently standing up behind the desk and front office areas.
Carrying or lifting items weighing up to 50 pounds / 23 kilograms.
Handling objects, products and computer equipment.
Basic computer skills to operate various property management and reservations systems, etc.

Other:

The pay range for this position is $19.50-$20.50 per hour, based on experience and qualifications.
Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities are often used.
Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

Team Driven and Values Based Culture
Medical/Dental/Vision
Vacation Pay
Daily Pay Available
Career Growth Opportunities
Reduced Room Rates throughout the portfolio
Third Party Perks (Movie Tickets, Attractions, Other)
Employee assistance program
Employee discount

Delta Guelph Conference Centre, Guelph, ON

Open Positions

Night Auditor- Delta Guelph Conference Centre, Guelph, ON