Job Description

Job Summary:
We are seeking a detail-oriented and customer-focused Customer Service Parts Representative to join our team. This role is responsible for assisting customers with trailer parts inquiries, processing orders, providing technical support, and ensuring an excellent customer experience. The ideal candidate will have knowledge of trailer parts and components, strong communication skills, and a commitment to high-quality service.

Key Responsibilities:
Respond to customer inquiries via phone, email, or in person regarding truck and trailer parts, availability, pricing, and compatibility.
Assist customers in identifying correct parts based on their truck or trailer model, specifications, or part numbers.
Process customer orders accurately using inventory and order management systems.
Coordinate with warehouse and shipping teams to ensure timely delivery of parts.
Handle returns, exchanges, and warranty claims in accordance with company policies.
Maintain up-to-date knowledge of trailer parts, accessories, and industry trends.
Communicate effectively with vendors and manufacturers for special orders or technical support.
Keep accurate records of customer interactions, orders, and service requests.
Upsell related parts or services to enhance the customer’s experience and increase sales.
Provide support to field service technicians and sales staff as needed.

Qualifications:
High school diploma or equivalent
1-3 years of experience in customer service
Knowledge of trailer parts, axles, braking systems, electrical components, hitches, etc.
Proficiency in using computer systems, including parts catalogs, and order entry software.
Strong interpersonal and communication skills.
Ability to multitask and solve problems in a fast-paced environment.
Excellent organizational skills and attention to detail.

Working Conditions:
Office and counter environment with frequent interaction with customers, vendors, and internal departments.
May require occasional lifting of parts up to 50 lbs.

What We Offer:
Permanent, full-time position
Day shift: Monday to Friday, 8:00 am – 5:00 pm
75% employer-paid group insurance (dental, life, vision, disability)
Employer-matched RRSP contributions up to 4%
Paid vacation
Employee Assistance Program (EAP)
Career advancement opportunities
Training and professional development
Company-sponsored events and a casual dress environment
Free on-site parking

Dexter

Open Positions

Customer Service Representative