Job Description

Looking for a great opportunity to work in Canada’s largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you!

Dilawri life is full of excitement, click here for a glimpse into the road ahead.

Docksteader Subaru is currently looking to fill a position of an Assistant Service Advisor

Reporting to the Service Manager, theAssistant Service Advisor is responsible for promptly and courteously serving all service customers. This person will ensure they accurately obtain all required information on repair orders, fully explain required work and obtain proper authorization for the required work while maintaining focus on Customer Satisfaction and Labor Sales.

**CDK experience would be an asset**

Duties and Responsibilities:

Ensure customer satisfaction.
Promptly meet and greet all clients in a friendly and courteous manner
Handle client concerns and/or misunderstandings with courtesy and tact
Complete vehicle inspections
Obtain pre-authorization costs, parts availability, and payments
Review and monitor all appointment files, recommendations, scheduled maintenance, and check for previous service recommendations
Explain what service/repair is recommended to customers
Monitor repair process, check job status and update work in process
Monitor all repair orders from opening to closing and ensure that customers are updated on progress
Review CSI monthly score and day to day performance
Review with the customer loaner policies and warranty details
Other duties as assigned by management

Advantages of the Dilawri Lifestyle:

First hand mentoring from auto industry leaders
Innovative, exciting work environment
Employee discounts on vehicle purchases and leases
Employee discounts on service and parts
Career growth opportunities
Competitive compensation
Generous benefit package
Exclusive Dilawri offers
A true Family culture

Dilawri Group of Companies is Canada’s largest automotive group with 75 + franchised dealerships representing 35 + automotive brands throughout Quebec, Ontario, Saskatchewan, Alberta, British Columbia, and Washington DC. Privately owned and operated by the Dilawri family since 1985, the company continues to expand its footprint in Canada, building on its history of excellence in the automotive industry. With more than 4,000 employees, Dilawri Group of Companies is proud to offer exceptional products and customer service in every dealership.

Dilawri Group of Companies is not only a leader in the automotive industry, it is also a leader in the communities it serves, having established The Dilawri Foundation in 2002. The Dilawri Foundation has contributed tens of millions of dollars throughout Canada supporting a variety of charitable causes.

Go to our website to see more about our company and the many reasons why you will want to work for us!

We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest.

Docksteader Subaru

Open Positions

Assistant Service Advisor