Job Description

Salary:

Duties and Responsibilities of Customer Service Representative:

Answer inquiries and provide information to customers
Arrange for billing for services
Arrange for refunds and credits
Explain the type and cost of services offered, Issue receipts and other forms
Maintain records and statistics
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services
Receive and log complaints
Explain procedures, risks and benefits to clients
Consult with clients after sale to provide ongoing support
Ensure accuracy of financial transactions, Investigate complaints and claims
Send invoices
Monitor quality and production levels
Co-ordinate activities with other work units or departments
Prepare reports and statistics related to areas of responsibility
Troubleshoot and resolve technical problems
Obtain and process information required to provide customer service
Document and prepare invoices and work orders
Calculate billing charges
Estimate or quote prices, credit or contract terms, trade-in allowances, warranties and delivery dates
Manage feed inventory activities
Determine product specifications
Answer enquiries and resolve problems or discrepancies concerning customers' accounts
Confer with clients to identify requirements
Conduct research to expand knowledge of the field
Contact clients and suppliers to resolve problems
Review budgets and financial reports for specific projects
Conduct sales transactions through Internet-based electronic commerce

Experience and specialization

Computer and technology knowledge:
- Enterprise resource planning (ERP) software,MS Outlook,SAP (FI/CO / HR / MM / OT SD),MS Office, Spreadsheet,Inventory control software,Information management system,Material requirements planning (MRP) system

Area of specialization

Technical support
Oil and gas exploration and production

Salary:$25.00 hourly / 40 hours per week

Start Date: As soon as possible

Requirements / Skills:

Language: English
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience
Experience:2 years to less than 3 years

Vacancy: 1

Workplace information: Work must be completed at the physical location. There is no option to work remotely.

Location: 266 MacKay Crescent Fort McMurray, AB T9H 5D6

Work setting: Oil and gas industry

Work conditions and physical capabilities: Fast-paced environment, Work under pressure, Tight deadlines, Attention to detail

Personal suitability: Punctuality, Client focus, Efficient interpersonal skills, Excellent oral communication, Excellent written communication, Flexibility, Organized, Reliability, Team player, Initiative, Judgement, Ability to multitask, Dependability, Honesty, Quick learner

Benefits

Health benefits

Dental plan
Disability benefits
Health care plan
Vision care benefits

Financial benefits

Registered Retirement Savings Plan (RRSP)

Long term benefits

Long-term care insurance
Maternity and parental benefits

Other benefits

On-site parking available

How to apply:

By email

hr@edmontonvalve.com

If applying by email:

What you must include in your application:

Cover letter
Answers to the following screening questions:
- Are you authorized to work in Canada?
What might be required by the employer later in the hiring process:

- References attesting experience

Underrepresented groups are encouraged to apply! Please note that this position is targeted at Canadian citizens and permanent residents; foreign nationals will be considered only if we do not succeed in recruiting Canadians.

Edmonton Valve & Fitting

Open Positions

Customer Service Representative