Job Description

About the role

Elevate is hiring Retail Supervisors to support in-stadium retail execution for FIFA World Cup 2026. This role focuses on assisting Retail Event Managers in delivering a seamless fan experience across multiple retail locations within stadium and arena environments.

Supervisors play a hands-on role in day-to-day operations: supporting staff, maintaining standards, and ensuring retail plans are executed effectively under live-event conditions.

Locations

We are hiring Supervisor roles to support FIFA World Cup 2026 operations. Each role is assigned to one host city: Toronto Vancouver.

What you'll be responsible forRetail planning and coordination

Support Managers during pre-event planning activities
Assist with the implementation of retail layouts, merchandising plans, and staffing plans
Help coordinate daily operational readiness, including setup and team communication
Relay updates and directions from Managers to front-line staff

Inventory and merchandising

Assist with inventory distribution, restocking, and organization across retail locations
Monitor stock levels and communicate replenishment needs to Managers
Execute visual merchandising standards as directed
Support stockroom operations and product flow

Event execution

Supervise retail associates during event days to ensure smooth operations
Support POS setup, transaction accuracy, and basic troubleshooting
Address routine operational or customer service issues on the floor
Escalate more complex issues to Managers promptly
Maintain a strong, fan-focused service environment

Team support

Provide day-to-day guidance to retail associates and temporary staff
Help manage breaks, rotations, and shift coverage
Reinforce training, policies, and service expectations
Support a positive, team-oriented work environment

Post-event responsibilities

Assist with inventory counts, reconciliation, and product handling
Support pack-out, transfers, and load-out activities
Share observations and feedback with Managers to improve operations

What we're looking for

13 years of experience in retail, hospitality, and high-volume event environments
Previous experience as a supervisor, team lead, or senior associate preferred
Comfortable working in a structured event environment
Comfortable working long hours in high-energy stadium environments
Willingness to travel as required
Authorized to work in the United States or Canada (based on location)
Must be 18 years or older
Reliable, energetic, and customer-focused
Comfortable working in fast-paced, crowded environments
Ability to lift up to 50 lbs
Availability for nights, weekends, and holidays
Candidates must reside in or near the event location, or have reliable transportation and lodging
Bilingual candidates strongly encouraged for fan-facing roles
Must have prior retail experience

Required Experience

Experience supporting retail operations in high-volume environments
Ability to supervise staff and maintain service standards during busy shifts
Experience with POS systems and basic transaction handling
Familiarity with restocking and merchandising execution
Strong communication skills and ability to follow directions in live event settings

Work requirements

On-site role supporting FIFA World Cup stadium retail operations
Travel required for training and event support, including overnight stays as needed
Full availability required during the tournament period

Employment details

This role is employed directly by Elevate, not by the client, venue, or FIFA
Employment with Elevate is at-will, subject to applicable law
This is a project-based role tied to the FIFA World Cup 2026 schedule and operational needs

The job description is not all-inclusive. Elevate reserves the right to amend this job description at any time.

Elevate Staffing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Elevate Global

Open Positions

Retail Event Supervisor Stadium Operations (FIFA World Cup 2026)