Job Description

Summary: The Manager of Project Implementation and Operations is responsible for the direct execution of day-to-day operations, while leading, tracking, and delivering on key operational and strategic projects. This role requires strong project management capabilities, including planning, prioritization, deadline management, and ensuring completion of initiatives across on-site and virtual clinic environments.

Reports to: Director of Clinic Services

Location: GTA

Responsibilities:
Administrative

Lead implementation of operational and strategic initiatives, ensuring projects are delivered on time and meet defined objectives
Directly manage daily operations and staff of clinic on-site and virtually
Develop, track, and maintain project plans, timelines, and task ownership across multiple initiatives
Monitor progress, identify risks or delays, and proactively implement solutions to ensure deadlines are met
Collaborate with management and organizational leaders to align priorities and drive execution
Work closely with the Project Management Office on project implementation, analytics, and clinic efficiency
Ensure compliance with Health and Safety procedures and practices
Engage clinic staff, physicians, management, vendors, and stakeholders to align with organizational priorities
Establish, maintain, communicate, and implement clinic and confidentiality policies
Identify processes and methods to improve efficiency and service quality
Continuously improve productivity and operational workflows across all sites
Manage and further develop utilization of electronic record and IT systems
Provide regular updates on project status, milestones, and outcomes to leadership
Assist and lead other relevant projects and duties

Human Resource

Work with staff to establish smooth and productive operations at clinic sites
Ensure effective staff recruitment, training, and performance management
Set clear expectations, assign responsibilities, and track completion of team deliverables
Maximize physician, specialist, pharmacy, and allied health service delivery
Communicate and engage with physicians, providers, vendors, and patients

Financials

Work with accounting team to monitor operational efficiency and adhere to budgeted staff ratios and costs
Track financial performance alongside operational initiatives and project outcomes
Identify and capture cost-saving opportunities in supplies and procurement processes
Coordinate with accounting to ensure prompt and accurate accounts receivable
Maintain profit and loss responsibility for sites
Provide management reports, insights, and data-driven recommendations on a monthly basis

Clinic Enhancement

Identify operational gaps and lead structured improvement initiatives with clear timelines and deliverables
Drive continuous improvement through organized planning, execution, and follow-up
Provide clinical guidance and support to ensure patient safety and privacy
Ensure long-term operational and organizational sustainability at clinic sites

Qualifications:

University degree or equivalent project management and industry-related experience - required
Minimum of 1 year of direct project management experience – required
Minimum of 1 year of supervisory experience - required
Strong organizational and time management skills with the ability to manage multiple priorities simultaneously – required
Project Management experience from planning through execution and completion – required
Background in clinic operations – an asset
Excellent customer service and stakeholder engagement skills – an asset
Experience with EMR and primary health care setting – an asset
Valid driver’s license and access to reliable transportation – travel required – required

Why Enhanced Care might be the right place for you:

Nominated for 2012 York Region's Character Organization Award
Winner of 2015 OPA's Collaborative Services Award
Ongoing career training and development

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Enhanced Care Clinic

Open Positions

Manager, Project Implementation and Operations