Job Description

Salary: $60,000-$70,000

About Us

Enkel is a forward-thinking accounting and technology firm dedicated to providing cloud-based bookkeeping and accounting solutions to Canadian businesses and Not-for-Profit organizations. Our vision is to be the trusted financial partner for our clients, offering accurate and timely financial reporting that empowers better business decisions. Our expertise spans bookkeeping, payroll, accounts payable, accounts receivable, and financial reporting, ensuring our clients receive best-in-class financial management support.

What Were Looking For

We are looking for a Payroll Specialist to join our team in Canada and serve as a pivotal bridge between our clients and our delivery team based in Global resources. This role demands an analytical, client-focused professional who thrives on solving complex payroll challenges, ensuring accurate onboarding, and elevating team performance through hands-on training and quality assurance.

Please note: This is a full-time, in-office hybrid role based at our downtown Vancouver location.

Key Responsibilities

Client Escalation & Resolution

Act as the primary escalation point for client payroll-related issues
Diagnose and resolve client concerns by conducting thorough root-cause analyses
Coordinate cross-functionally with internal teams to provide timely and effective solutions

File Review & Payworks Setup (Client Onboarding)

Perform deep-dive reviews of client payroll files during the onboarding phase to ensure accuracy and completeness
Configure and set up new Payworks accounts aligned with client requirements and internal standards
Collaborate with implementation and onboarding teams to streamline handoffs and reduce delays

Training & Enablement

Develop and deliver structured training sessions for the Global resources-based payroll delivery team
Serve as a subject matter expert (SME) for payroll systems and compliance nuances in Canada
Create enablement resources such as playbooks, SOPs, and process guides to improve delivery team efficiency

Quality Assurance

Conduct regular audits of payroll files to ensure compliance with Canadian regulations and internal quality benchmarks
Identify gaps, errors, or inconsistencies in payroll processing and guide the Global resources team on corrective actions
Continuously refine QA processes and maintain documentation for audit readiness

What You Bring

3+ years of hands-on payroll processing experience in a Canadian context
Certification such as Payroll Compliance Practitioner (PCP) or Certified Payroll Manager (CPM)
Experience using Payworks
Strong understanding of federal and provincial payroll legislation and compliance standards
Proven experience in client management and issue resolution
Strong communication and presentation skills, especially for remote and cross-border training
Ability to thrive in a fast-paced, remote-first environment
Familiarity with bookkeeping and accounting systems is an asset

Why Join Enkel?

Be part of a collaborative and supportive team that values growth, innovation, and accountability.
Competitive compensation, performance incentives, and benefits package.
Opportunity to grow within a scaling Canadian company making a real impact.

Enkel Backoffice Solutions Inc.

Open Positions

Payroll Specialist