About First Due

First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.

Job Title: Implementation Consultant - Incident Reporting (Canada)

Location: Remote - Canada ONLY
Country: Canada
Department: Professional Services
Position Type: Full-Time
Salary: CAD 110,000

Job Summary:

The Implementation Consultant - Incident Reporting (Canada) configures, optimizes, and launches First Due’s Incident Reporting module for Canadian Fire and EMS agencies across the Canada Practice’s Essentials, Core, and Enterprise tiers. This role pairs with Canadian Implementation Managers to deliver incident-reporting implementations that meet provincial reporting requirements and First Due delivery standards. It is accountable for configuration quality, customer training delivery, and module-level outcomes for assigned Canadian customers. The Canada Practice operates as a distinct practice — not a geographic sub-team of the US org — with its own playbook and provincial compliance obligations. The consultant works closely with First Due’s broader Incident Reporting function to keep product expertise consistent across the platform.

Key Responsibilities:

Implementation delivery

Configure and optimize the First Due Incident Reporting module for Canadian customers, taking each from kickoff through go-live efficiently and to standard.
Partner with Canadian Implementation Managers to deliver projects across agencies of varying size and complexity, from volunteer departments to metro and provincial customers.
Translate customer reporting requirements into the most efficient configuration path to the desired end state, balancing best practice against provincial constraints.
Deliver customer training and enablement on incident-reporting workflows, ensuring operational readiness and reporting accuracy at handoff.
Maintain time entry and project status in Rocketlane to the Canada Practice’s standards, including weekly time-tracking compliance.

Provincial compliance and domain expertise

Maintain working knowledge of Canadian provincial fire incident reporting standards and requirements across provinces.
Configure Incident Reporting to the applicable provincial reporting requirements for assigned accounts.
Support customers through provincial reporting submission, validation, and data-quality expectations.
Surface compliance-driven product gaps to the Manager, Implementation (Canada) and the broader Incident Reporting function, with documented detail.

Product expertise and feedback

Maintain a full understanding of Incident Reporting functionality, configuration options, current and upcoming sprint features, and the product roadmap.
Document product gaps arising during Canadian implementations and partner with Product to ideate solutions, with priority on compliance-driven gaps.
Provide standards guidance to both customers and First Due’s Product organization on Canadian incident-reporting requirements.
Develop awareness of competitor incident-reporting capabilities in the Canadian market.

Cross-functional partnership

Coordinate daily with Canadian Implementation Managers and peer Canada Practice consultants on shared projects.
Partner with First Due’s broader Incident Reporting function to keep configuration patterns and product expertise consistent across the platform.
Partner with Technical Services when data migration is in scope for a Canadian account (Canadian data work staffed with Canada-resident resources only).
Participate in regional and national user group meetings, virtually and in person.

Qualifications:

Three or more years of customer-facing implementation, professional services, or product specialist experience in a SaaS environment (Level II: five or more, including ownership of complex incident-reporting configurations).
Experience in public safety software or operations, preferably Canadian Fire or EMS.
Working knowledge of the Canadian Fire/EMS market and provincial incident reporting and compliance standards.
Ability to take a customer request, determine the desired end state, and provide a straightforward path to the most efficient solution.
Strong analytical and critical-thinking skills.
Excellent written and verbal communication skills.
Exceptional project management skills across multiple concurrent customer engagements.
Patient, responsive, supportive, and respectful; adept at presenting, absorbing feedback, and working through obstacles.
Eligible to work in Canada and a current Canada resident (data sovereignty requirement).
Experience with Rocketlane or comparable implementation tooling.

Preferred Qualifications:

Direct experience as a firefighter, fire officer, or records/reporting officer in a Canadian agency.
Familiarity with provincial fire incident reporting systems and requirements.
Bilingual English/French (asset; required for Quebec-region accounts).
Working knowledge of Salesforce.

For US-based Roles
All applicants must be authorized to work for any US employer in the United States. Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check. As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify.

Physical Demands and Work Environment
This role is fully remote with minimal travel expectations at this time. Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to people@firstdue.com.

Working at First Due
First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visit www.firstdue.com to learn more.

If you are a resident of a state requiring wage transparency, please reach out to people@firstdue.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.

First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

When you apply for a role at Locality Media, LLC d/b/a First Due, we collect personal information such as identifiers (e.g., name, email, phone number), professional and employment information, education information, and information you provide in your application materials. We use this information to evaluate your candidacy, communicate with you, and manage our recruiting process. We may share this information with our service providers who assist with recruiting and background screening. We do not sell or share applicant personal information for cross-context behavioral advertising. We retain applicant information in accordance with our data retention policies. California residents have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA. For more information, please review our Candidate Privacy here.

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Implementation Consultant - Incident Reporting (Canada)