Job Description

Why FirstOntario?

Competitive compensation packages
Top-tier health and wellness benefits, including comprehensive benefits packages, a yearly health spending account and personal spending account
Enhanced mental health benefits through SunLife and TELUS Health
Exclusive banking benefits
Up to $1000 per year towards professional development
Pension Plan
Flex-work environment
Company-wide Employee Volunteer program (Blue Wave Program)
Employee and Family Assistance Program

Job Overview

The Fulfillment Officer is responsible for reviewing, verifying, and processing mortgage documentation to ensure compliance with company policies, regulatory requirements, lender and Insurer guidelines. This role plays a critical part in supporting the mortgage fulfillment process by maintaining accuracy, timeliness, and exceptional customer service.

Role

Review and validate mortgage documentation for completeness and accuracy.
Verify income by way of in-depth review of LOE's, paystubs, T4s, Full T1 Generals and NOA's, BFS documentation including Articles of Incorporation and Business Financials
Verify down payment and closing costs keeping note of AML guidelines
Ensure compliance with regulatory standards, lender requirements, and internal policies.
Work collaboratively with Underwriters and various departments and branches
Prepare and organize files for funding.
Monitor timelines to ensure prompt processing and closing of mortgage files.
Respond to inquiries in a professional and timely manner by email and phone
Communicate with brokers and internal departments and branhces to ensure a seamless closing process for the Members
Keep informed on FCU mortgage products/services, interest rates, lending policies/procedures and other pertinent information
Identify opportunities for efficiency, recommend improvements, and implement enhanced systems and processes where appropriate
Consider health & safety as a primary concern to ensure the overall well-being of yourself and others
Perform other duties as required

Required Skills

Be adaptable and an organized multi-tasker that thrives in a fast pace, growing work environment
Ability to work under pressure and with time sensitive deadlines
Have working knowledge of credit investigation, analysis and related policies and procedures
Have experience preferably in the financial services/mortgage financing industry
Have working knowledge of lending platforms; Prolender is considered an asset
Experience and knowledge of Mortgage Insurance requirements
Enjoy being a team player, willing to assist other staff as required
Demonstrate clear written and verbal communication skills
Have one to three (1-3) years' experience in the financial services industry, specifically in the area of mortgage documentation review
Have a sound business acumen which you built from the ground up with a post-secondary Degree or Diploma in business or economics or an equivalent combination of education and industry experience

This is a hybrid role in Woodstock, ON. This is a temporary opportunity up to 12 months.

This posting is for an existing vacancy.

Salary Range: $53,122 to $73,042

Compensation for this role reflects a combination of skills, experience, and internal equity. Those whose experience more closely aligns the role's requirements may be placed higher within the salary range. You will learn more about FirstOntario Credit Union's total rewards package during the interview process.

We're actively seeking diverse backgrounds and perspectives to help make FirstOntario better. At FirstOntario, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success. Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know.

FirstOntario Credit Union

Open Positions

Fulfillment Officer