Job Description

Location: Banff, AB
Compensation: $19-$22 per hour (dependent on experience)
Full-Time

Do you love leading by example? Creating spaces where people feel welcome, supported, and inspired to step outside?

At Fjällräven, our mission is to help people feel at home in nature. That goes beyond great gear; it's about meaningful conversations, shared knowledge, and a store culture rooted in sustainability, curiosity, and care. As a Retail Supervisor, you play a key role in bringing that mission to life.

You'll serve as a trusted keyholder and shift lead, guiding the sales floor, supporting daily operations, and helping teammates do their best work. Through thoughtful leadership and genuine guest connection, you'll help ensure every interaction reflects the values we live by.

Come walk with us.

WHAT WE OFFER

Click here to learn more about Fjallraven benefits, including:

RRSP/DPSP program to support your long-term financial wellbeing
Comprehensive health and wellness benefits for full-time roles, including medical, dental, and vision coverage
Generous paid time off to rest, recharge, and get outside
Product discounts and access to Fjällräven outdoor events
A strong commitment to sustainability, quality craftsmanship, and responsible business practices

WHAT YOU'LL DO

As a Retail Supervisor, you'll partner closely with the Store Manager and store team to support performance, culture, and community

Leadership & Guest Experience

Lead by example on the sales floor, coaching and motivating teammates to deliver exceptional service
Bring Fjällräven's GUIDE service standards to life by welcoming, educating, and inspiring guests
Foster a positive, collaborative team culture grounded in respect, learning, and shared purpose

Store Operations & Keyholder Responsibilities

Open and close the store as a trusted keyholder, supporting cash handling, store readiness, and daily transitions
Support operational excellence, including inventory accuracy, stock organization, and visual standards
Help ensure a safe, secure, and compliant store environment

Sustainability & Community

Model sustainability in action, sharing programs like the Arctic Fox Initiative with guests and teammates
Support community engagement through store events and local partnerships that reflect Fjällräven's values
Represent the brand with authenticity, curiosity, and care, both in and beyond the store

WHAT MAKES YOU A GREAT FIT

You're someone who enjoys problem-solving, staying organized, and working with people. You find purpose in helping others succeed, whether that's a teammate learning something new or a guest heading out on a new adventure feeling confident and prepared.

You bring:

Prior experience in retail or customer service
Leadership skills rooted in trust, example, and collaboration
A strong track record of delivering thoughtful, memorable guest experiences
Clear communication, organization, and time-management skills
Passion for the outdoors, sustainability, and continuous learning
Comfort using retail systems (POS, inventory tools), or a willingness to learn

ABOUT US

Fjällräven is a global outdoor brand committed to sustainability and connecting people to nature. We’re more than a store; we're a community of outdoor enthusiasts who believe knowledge, craftsmanship, and genuine service can create lifelong memories. Together, we help people feel confident, cared for, and at home in the outdoors.

✨ INTERESTED?

Tell us what excites you about this opportunity, and how your leadership style aligns with Fjallraven's mission.

Please complete our brief online application and help others feel at home in nature!

Fenix Outdoor is committed to continually striving to create and promote a diverse and inclusive workplace for all employees. We provide equal employment opportunities. Our goal is to create a safe, fair and friendly work environment where everyone feels welcome and can thrive.

Fjällräven North America

Open Positions

Full-Time Retail Supervisor