Job Description

We are seeking a highly skilled ServiceNow Discovery Engineer / ITOM Specialist with strong Software Asset Management (SAM) and Hardware Asset Management (HAM) experience. This role is responsible for designing, implementing, and optimizing advanced Discovery and Service Mapping solutions to ensure accurate, reliable CMDB population while directly supporting SAM, HAM, and ITOM maturity across on‑premises and cloud environments.

Key Responsibilities

Design, configure, and manage MID Servers to support secure, scalable discovery operations using ServiceNow
Develop and maintain custom Discovery probes, sensors, and patterns for accurate identification and classification of infrastructure components using ServiceNow
Ensure high‑quality CMDB population to support SAM and HAM use cases, including data accuracy, completeness, normalization, and lifecycle alignment using ServiceNow
Implement and support Service Mapping to accurately map application services and dependencies (required) using ServiceNow
Leverage Discovery data to improve software normalization, entitlement accuracy, compliance, and audit readiness (SAM) using ServiceNow
Support hardware lifecycle visibility, normalization, and governance through reliable Discovery outcomes (HAM)
Integrate ServiceNow Discovery with third‑party tools and platforms to enhance automation and data enrichment
Apply strong knowledge of network protocols (SSH, SNMP, WMI, HTTP/HTTPS, etc.) to troubleshoot and optimize discovery processes
Configure and manage credential‑based access for secure discovery across multiple platforms
Collaborate with infrastructure, cloud, security, ITAM, and architecture teams to align Discovery, SAM, and HAM with enterprise standards
Monitor and continuously improve Discovery and Service Mapping coverage, success rates, and data quality
Support CMDB, SAM, and HAM governance, best practices, and maturity initiatives

Required Qualifications

Proven experience implementing ServiceNow Discovery and ITOM solutions
Strong hands‑on experience with:
- MID Server configuration and management
- Custom Discovery probes, sensors, and pattern development (required)
- Service Mapping implementations (required)
Strong scripting experience using JavaScript, PowerShell, and/or Shell (required)
Demonstrated experience supporting SAM and HAM processes using Discovery and CMDB data
Deep understanding of network protocols and infrastructure technologies
Experience with on‑premises and cloud discovery (AWS, Azure, and/or GCP)
Strong knowledge of CMDB data models, CSDM, and ITAM best practices
Experience integrating ServiceNow with external systems and tools
Excellent problem‑solving and troubleshooting skills

Certifications (Required – one or more)

ServiceNow Discovery Certification
ServiceNow ITOM Certification
ServiceNow SAM Certification
ServiceNow HAM Certification

Nice to Have

Knowledge of Event Management or other ITOM modules
Familiarity with enterprise architecture frameworks

Soft Skills

Strong analytical mindset with attention to detail (required)
Automation‑focused and continuous improvement approach (required)
Strong communication and stakeholder management skills

Flexstaf IT

Open Positions

ServiceNow / ITOM Specialist