Job Description

Salary: $70,000 - $95,000

Oh, hello there, wearer of many hats.

Funday is a full service agency made up of people who are friendly and hardworking in equal measure. Inspired by an unrelenting belief that having fun is integral to creativity, we like to say were all about fun and brains. You know, that sweet spot between where pretty and performance meet and where insight and imagination produce the entirely unexpected? Thats where we thrive.

Engagement Manager

We are looking for an experienced account manager who is also skilled in project management; this role is a hybrid, and we need someone who has a diverse skill set that bridges the project and account worlds. One minute youll discuss the details of a projects deliverables with the creative team and the next, youll be talking budgets with your client. These roles arent always combined, but when they are, its pretty fun. You will report to the Client Services Director and will be expected run your own account(s), work with team members at all levels, and may be expected to support senior client service team members on larger accounts, as necessary. Our clients and our team members are scattered around the globe. Were a smaller group, so everyone gets their hands dirty. Youll always be working with a team who has a passion for great work, including creatives, strategists and technologists who will help you push the work forward.

Location You will work remotely from anywhere in AB, BC, or ON.

What youll do

Account Management
Responsibilities - A strong account manager takes the time to understand the client and their business and can even anticipate their needs. They are the bridge between the client and our internal team; they ensure clear communication between both sides and have the tough conversations when necessary.

Support senior client services team members on larger client accounts where needed
Own the success of your account, drawing support from the strategy, creative and leadership teams
Be the primary contact for projects between the client, team, and vendors
Identify opportunities to deliver on clients needs, solve problems, and grow the account
Build positive working relationships with key client teams
Understand and anticipate clients short and long-term goals
Manage issues in a professional and timely manner, finding solutions and consensus among all parties

Project Management Responsibilities - A strong project manager takes the time to understand what it is the client needs so they can take that information back to the team and communicate it in a way that they can easily get to creating the magic. They are very organized and scheduled but can stop everything and switch directions at the drop of a hat.

Support senior client service team members with project management on larger client accounts as necessary
Ensure everything is in place to run and execute a project on time and within budget
Translate the clients needs into a language the team understands to get the work done
Conduct thorough scoping, planning, costing, and timing of projects
Oversee the entire delivery and execution process, ensuring and facilitating effective team communication and collaboration
Own, facilitate, and document outcomes for meetings
Manage development priorities and timelines
Manage creative activities and client reviews
Communicate project status/risks to stakeholders
Identify, document, and communicate issues and changes that may affect the project

What youll need to succeed

2+ years of owning client relationships in an agency setting
3 years in an account management or hybrid role
Proven ability to move between the accounts and project worlds
Experience managing projects through the entire lifecycle, from planning to execution
A how can we make this even better approach to projects
Attention to detail and strong organizational and people management skills
Excellent communication, presentation, and facilitation skills
Flexibility when faced with changing priorities or circumstances
Experience with project management and issue tracking tools
Experience with budgeting and resource management
Experience managing teams and conversations with clients around all aspects of a project

Youll want to read this part

If you live in Canada, are able to work here, and you are in one of these provinces: BC, AB or ON - please apply! Otherwise, were sorry, were not set up to support staff outside of these regions.
Please note: we post the same role in multiple locations to help us cast a wide net. Applying to each location for a posting will not increase your chances. Now that we've saved you some time, go do something fun!
This posting is for an existing vacancy we are looking to fill immediately and not a prospective future role (i.e. were saying this isnt a ghost job)

Come be a Funatic

We believe you wont perform at your best if youre not having fun. And you cant have fun if youre not performing. We believe this creates the best client + agency relationships and is the best way to make great work.

We believe in respect, inclusivity, kindness, equity, and equality. We want to make a positive impact. We believe that collaboration is the fun part of being at work. We strive to create a culture in which we is more important than me.

Apart from loving terrible fun puns, were also 100% remote, and that might not appeal to everyone but if you value flexibility, its perfect.

Join us.

Funday

Open Positions

Account & Project Manager (Creative Agency)