Remote-First • Vancouver, BC

12–16 Hours/Week

Compensation: CA $30 to $40/hour (depending on experience)

For more than 20 years, Giant Leap has supported hundreds of business owners and senior leaders through assessments, workshops, peer mentoring, and consulting. We are now looking for a Client Experience Coordinator who will play a key role in creating smooth, memorable experiences for our members and peer group leaders.

This is a remote-first part time role based in Metro Vancouver, with occasional in-person meetings and events. A valid passport is required for cross-border travel (twice a year).

What You’ll Do

As the Client Experience Coordinator, you’ll be the operational backbone that keeps our programs running smoothly. Your responsibilities include:

Tech & Systems Coordination

Maintain and organize our admin tech stack across Google Workspace, HubSpot CRM, and Central Desktop
Keep shared calendars, documentation, and resource libraries up to date and easy to navigate

Leader & Member Support

Support peer group leaders with onboarding, scheduling, technical needs, and general inquiries
Support member onboarding and offboarding, ensuring a warm, seamless experience

Communications & Event Coordination

Prepare and distribute speaker and presenter announcements
Arrange venues, logistics, and refreshments for group meetings, events, and offsites
Assist with general communications and coordination across teams and member groups

What You Bring

We’re looking for someone who loves organization, communication, and creating positive experiences. You are:

An excellent communicator with a friendly, professional demeanor
Highly detail-oriented—you catch the small things and take pride in precision
Proficient with Google Workspace, and comfortable managing multiple software platforms (HubSpot experience is held in high regard)
Organized, proactive, and reliable in keeping systems and information current
Enthusiastic about supporting leaders and contributing to a collaborative team environment

Required Background

Post-secondary education
3–5 years in a customer-facing or client support role

Compensation & Details

Contract role: 12–16 hours/week
Hourly rate: CA $30–$40/hour , based on experience
Location: Metro Vancouver or Seattle
Remote-first , with periodic in-person meetings and attendance at Giant Leap events

If you’re energized by helping people have exceptional experiences and enjoy keeping operations running smoothly behind the scenes, we’d love to hear from you.

This is an immediate openig and cover letters are not required.

Giant Leap

Open Positions

Client Experience Coordinator