Job Description

Global Fleet Solutions (GFS) leads national fleet programs for top OEMs, including Hyundai Material Handling & Construction Equipment, Konecranes, and Carer Electric across the USA and Canada. We help enterprise customers modernize fleets, secure national pricing, and keep operations running with world-class service and parts support.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

Global Fleet Solutions is looking for a client-focused Customer Support Manager to join our team in Alberta, Canada. The Customer Support Manager will be responsible for managing high-profile national customer accounts and providing exceptional service to our customers.

Essential Duties & Responsibilities

As the Customer Support Manager, your key responsibilities will include:

Manage work orders in the ERP system
Coordinate and communicate with business units and contractors to establish repair plans, review and present estimates, and reduce asset downtime
Organize and manage incoming and ongoing jobs as well as incoming leads using established processes
Receive all inbound customer calls
Provide updates to customers on their repair progression status
Manage preventative maintenance programs and service jobs end to end
Keep accurate and detailed archives of machine history
Liaise with contractors, local dealers, and out of territory customers

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

Post-secondary education in sales, business, management, or a related discipline
Previous experience in a similar role preferred
Mechanical knowledge of the heavy machinery industry is an asset
Strong computer skills, including proficiency with Microsoft Office Suite (Word, Excel, Outlook)
Proven ability to manage conflicting priorities and schedules
Ability to work effectively in a fast-paced environment
Superior organizational skills and planning skills
Strong interpersonal skills and ability to communicate effectively with individuals at all levels of the organization
Ability to work autonomously while maintaining performance standards
Positive attitude and high level of accountability

Benefits & Perks

Global Fleet Solutions is proud to offer competitive compensation and flexible benefits coverage for all eligible employees:

Company paid medical health care plan for you and your dependents
Dental plan, vision plan, and prescription drug coverage
Annual health care spending account
Life Insurance, short term disability, and travel insurance
Sick leave plan – 100% employer paid
Employee assistance programs
RRSP matching
Ongoing professional development opportunities

The base pay range for this role is: $57,500 to $65,000 per year depending on experience.

This is a hybrid role based in Alberta, Canada.

Global Fleet Solutions would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.

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Global Fleet Solutions

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Customer Support Manager