Job Description

Customer Success Associate

Location: Mississauga, ON (In-Office)

Job Type: Full-time

Department: Customer Success

Salary Range: CAD $55,000 – $65,000 per year

About Zenduit

Zenduit is a global provider of fleet technology and IoT solutions headquartered in Mississauga, Canada. Our platform helps organizations manage vehicles, assets, and field operations more efficiently through connected software and hardware systems.

Zenduit’s platform ecosystem combines GPS tracking, fleet cameras, asset tracking, sensors, and AI-driven analytics to improve safety, operational visibility, and efficiency across fleets.

Our customers include transportation companies, logistics operators, construction fleets, municipalities, and enterprise organizations across North America, LATAM, and EMEA.

Zenduit is a fast-growing technology company where early-career professionals gain hands-on exposure to real customer challenges, enterprise technology, and data-driven decision-making.

About the Role

Zenduit is hiring a Customer Success Associate to help customers successfully adopt and gain value from our fleet technology platform.

This role is well suited for recent graduates and early-career professionals who enjoy working with customers, solving operational problems, and learning how technology improves business operations.

The Customer Success Associate works directly with customers to understand their operational challenges and help them leverage Zenduit’s solutions to improve safety, visibility, and fleet performance.

Customer Success at Zenduit is a proactive role focused on engagement, solution development, and long-term customer relationships.

Key Responsibilities

Proactively engage with assigned customer accounts through calls, meetings, and follow-ups
Conduct onboarding sessions, product training, and regular customer check-ins
Help customers adopt Zenduit’s platform, dashboards, and key features
Understand customer operational challenges and recommend technology-based solutions
Maintain accurate records of customer interactions and account updates in CRM systems
Monitor account health and identify potential risks or improvement opportunities
Manage challenging customer situations with professionalism and a solution-oriented mindset
Identify opportunities where additional Zenduit solutions may provide value to customers
Collaborate with internal teams including product, engineering, and support to resolve customer issues

Skills and Qualifications

Strong communication and relationship-building skills
Proactive mindset with strong follow-up discipline
Ability to analyze problems and recommend practical solutions
Curiosity about technology and business operations
Strong organizational skills and ability to manage multiple accounts
Comfortable engaging with customers through calls, meetings, and presentations

Previous experience in Customer Success is not required. We value strong communication skills, curiosity, and willingness to learn.

Education

Applicants with degrees in the following fields are encouraged to apply:

Engineering
Computer Science
Business
Business Analytics
Mathematics
Information Systems

Recent graduates and early-career professionals are strongly encouraged to apply.

Internship, co-op, or project experience related to technology platforms, customer engagement, or data analysis is considered an asset.

Compensation and Benefits

Salary Range: CAD $55,000 – $65,000 per year

Additional benefits include:

Paid PTO
Health and insurance benefits from Day 1
Full-time employment
Free on-site parking

Zenduit is an equal opportunity employer committed to fostering an inclusive, accessible, and barrier-free workplace. We welcome applications from individuals of all backgrounds, including women, visible minorities, Indigenous peoples, persons with disabilities, and members of the LGBTQ2+ community.

Accommodations are available upon request for candidates participating in all aspects of the hiring process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

Zenduit may use artificial intelligence or automated tools to assist in screening and evaluating job applications. These tools help identify candidates whose qualifications align with the requirements of the role. All final hiring decisions are made by human reviewers.

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Open Positions

Customer Success Associate