Job Description

Benefits:

Company parties
Dental insurance
Free food & snacks
Free uniforms
Health insurance
Opportunity for advancement
Training & development
Vision insurance
Wellness resources
Competitive salary

Handyman Connection of Victoria is a locally owned, family-run home improvement company with a long-standing reputation for exceptional customer service and quality workmanship. Our office is fast-paced, collaborative, and supportive and we are looking for a Client Care Representative who excels at keeping clients, craftsmen, and schedules running smoothly.
Were seeking a confident, experienced customer service professional who can make sound decisions independently when required. If youre someone who takes initiative, handles challenges with maturity, and thrives in a role where every day is different, wed love to meet you.

What We Offer

$23.00$25.00/hour starting wage (depending on experience)
MondayFriday, traditional business hours
Small, professional office with a family-friendly atmosphere
Comprehensive training and ongoing support
Benefits after the probationary period
Business-casual environment

Key Responsibilities

Deliver exceptional, friendly customer service
Independently manage day-to-day office operations and make reasonable decisions when supervisors are unavailable
Coordinate schedules, manage job tracking, and support staff and customers
Handle billing, follow-ups, communication, and project coordination
Manage multiple priorities in a fast-paced setting
See small projects through from intake to completion

Qualifications

35 years experience in customer service, office administration, or call-centre environments (required)
Strong verbal and written communication skills
Confident with Microsoft Outlook, Excel, Word, and CRM systems
Positive, professional, people-oriented personality
Strong independent judgment, ability to resolve issues without escalation
Experience in home improvement or trades (asset, not required)

If youre looking for a long-term role with a great local team, apply today and join us at Handyman Connection of Victoria.

Handyman Connection of Victoria

Open Positions

Client Care Representative