NOC 60030

Business address: 291 Augusta Ave, Toronto, ON

Job duties:

We are a passionate group of people caring deeply about the environment and animal rights. We are a fully vegan kitchen with a growing community and a presence in one of Toronto’s most well known neighbourhoods. We are passionate about food and people, and making incredible experiences for our diners.

We are looking for a General Manager to oversee the day-to-day operations of our vegan fine dining restaurant.

Managing the FOH at the restaurant, coordinating staff, creating and publishing schedules.
Recruit, train, and oversee food and beverage service. Foster a positive work environment, promote teamwork, and provide ongoing coaching and development.
Seasonal Hiring: Oversee recruitment, onboarding, and training programs
Support team presence on the floor. Serve, bartend, manage as needed with fluidity.
Manage and resolve customer complaints effectively
Champion a culture of exceptional guest experience and hospitality among staff.
Address guest inquiries and feedback promptly and professionally as they arise from a multitude of channels: direct messaging, emails, OpenTable, phone calls. Always strive to exceed guest expectations
Coordinate and oversee special events and private functions, ensuring seamless execution focused on guest and employee satisfaction.
Collaborate with sales and marketing teams to attract and retain event business.
Create Ontario wine pairings with dishes created by our executive chef
Design seasonal cocktail menus and specials
Develop and implement strategies to enhance the restaurant’s food and beverage offerings, in accordance with the organization's overall goals and objectives.
Monitor and analyze sales trends, guest feedback, and labor costs to identify opportunities for improvement and innovation and implement corrective measures as needed.
Stay informed of industry trends, consumer preferences, and competitive developments to identify opportunities for innovation and improvement in food and beverage offerings and service delivery.
Ensure POS systems, inventory tools, and operational software are optimized, updated, and used consistently across outlets.
Maintain high food quality standards, presentation, and service throughout all food and beverage service opportunities.
Oversee inventory control procedures, including ordering, receiving, storage, and stock rotation. Minimize waste and ensure optimal inventory levels to support operational needs.
Ensure compliance with all relevant health, safety, sanitation regulations, licensing and alcohol service requirements. Conduct regular audits and inspections to uphold cleanliness and hygiene standards.
Maintain proper documentation for inspections, certifications, and licenses.
Cultivate strong relationships and negotiate arrangements with suppliers, distributors, and vendors in favourable terms, source high-quality ingredients and products, and stay informed about industry trends and best practices.
Prepare regular reports and presentations for senior management, highlighting key performance indicators, financial metrics, and operational insights. Provide recommendations for improvement and strategic decision-making.

Terms of employment : Permanent, Full-time

The language of work : English.

Wage: $36.75 an hour up to 30 hours per week.

Benefits package being offered:

2 weeks paid vacation
Employer covered benefits plan
Dining discount

Skills requirements:

Required education:

College or bachelor degree

Required number of years of experience

Proven experience of a minimum of 2+ years in restaurant management, leadership and bartending
2+ years in vegan kitchen/BOH experience is an asset, preferably in an upscale restaurant environment
2+ years in event management is an asset

Required work experience and other:

Valid WSET Level 2 Certification (or in-progress)
Valid Smart Serve Certification
Valid Food Handlers Certification preferred
Expertise and passion in bartending recipe development
Expertise and passion in curating Ontario wine and beer lists, as well as pairings
Strong knowledge of front of house operations, including inventory management, customer relations, and designing high-end service experiences.
Excellent leadership, communication, and interpersonal skills.
Ability to work effectively under pressure, multitask, and prioritize and delegate tasks in a fast-paced environment.
Proficiency in computerized systems and software for inventory management, point-of-sale, and financial analysis.
Proficiency in reservation and table management softwares.
Flexibility to work evenings, weekends, and holidays as needed.
Availability required 7 days a week.
Commitment to upholding high standards of quality, service, and professionalism.

Hawker Toronto

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General Manager