Job Description

“How do you bring kindness to others every day?”

Join us in our journey of kindness – our Kind era – where compassion is our language, and
kindness is our legacy. We are committed to nurturing a culture of kindness that flourishes
within our team. Our valued team members are the heart of our mission and their well-being
directly impacts the lives of those in our care.

The Quality Improvement (QI) Lead reports to the Executive Director and takes lead of the
quality processes by fostering a culture of continuous quality improvement with a focus and
emphasis on safety.

Wage Rate:
The starting salary is $58,000/yr.

Vacancy:
This is an existing vacancy.

Responsibilities:
● Responsible for coordinating the Quality Program and the Proactive Compliance
Inspection (PCI) process.
● In collaboration with the Leadership Team, develops and submits the Annual HQO
Quality Improvement plan and Progress report for the Home.
● Leads the internal Quality Team Meetings.
● Trains new team members on the RQI process.
● Utilizes the Health Quality Ontario website for resources to advance quality improvement
activities.
● Participates in and implements learning which develops one’s own emotional self
awareness and a person centered approach towards others.
● Demonstrates understanding of performance measurement, SMART goals and program
evaluation skills
● Provides coaching, mentoring, and facilitating teams on use of lean models for quality
improvement projects and has knowledge on use of various QI tools such as fishbone
diagram, PDSA, flow charts etc.
● Ensures that all quality management and risk management related activities are
reviewed, discussed and follow up actions identified as necessary.
● Monitors quality indicators on the public website of CIHI and Your Health System
● Facilitates quality meetings and has ability to present and communicate data analysis,
trends, and Quality Improvement activities to interdisciplinary team members,
stakeholder and Residents' and Family Council.
● Required to understand the nature and meaning of quality indicators used by the Home
and to understand which indicators are publicly reported.
● Participates in the homes quality committees and assists in the completion of the quality
projects and evaluates the effectiveness of all quality programs.
● Any and all other tasks as assigned.

Qualifications:
The qualifications needed to join our family are as follows:
Quality Improvement (QI) Lead Hiring Package 2
● Registered health professional licensed under the Health Disciplines Act registered with
a regulatory authority in a Canadian jurisdiction, other than Ontario, and holds in that
jurisdiction the equivalent of a certificate of registration authorizing independent practice
in Ontario as of right exemption Bill 60
● Comprehensive knowledge of healthcare practices, trends, and issues in long-term care
and impacts on other health care sectors/community at large
● Proven management experience in LTC
● Excellent written and oral communication skills
● Excellent knowledge of Quality/Risk Management philosophies and programs
● Master trained in Resident Quality Inspection process
● Good understanding about the RAI-MDS 2.0 process and CIHI’s indicators
● Working knowledge of relevant computer applications and applicable legislation
● Positive working attitude
● Strong interpersonal and team building skills
● Ability to identify training needs of the team and individuals
● Must have a clear vulnerable sector screen, no older than 6 months, TB test results less
than 6 months old, must be able to provide three supervisory reference

What do we offer you?
● Competitive wages
● Employee perks
● Support for personal and professional growth
● Employee benefits (only included if specific to the role)
● Employee and Family Assistance Program (only included if specific to the role)
● Matching RRSP contribution (only included if specific to the role)
● Medication training provided (only included if specific to the role)

We appreciate all applicants' interest, only those selected for further consideration will be contacted.
As part of our recruitment process, we may use secure, limited AI tools to assist with administrative tasks such as organizing applications or analyzing role alignment. These tools are used solely to support our recruitment team. All hiring decisions are made by people. We are committed to ensuring our hiring practices are equitable, inclusive, and privacy-conscious. Any personal information collected or processed is handled in accordance with the Personal Information Protection and Electronic Act (PIPEDA) and our internal privacy policies.

We are committed to inclusion, diversity, and equity in the workplace, and we welcome applications from all persons. Our organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any accessibility needs, and the organization will work with the employee to address them.

Hawthorne Place Care Centre

Open Positions

Quality Improvement Coordinator