Key Responsibilities:

Customer Service:

Ensure a superior level of co-operation, service and support is provided to residents, thereby ensuring that Hazelview is a landlord of choice
Maintain good resident-landlord relations

Office Administration:

Will be required to know basic coordination of office administration including ordering office supplies, organizing and maintaining filing system, email, phone calls and walk-in visitors
Provide information to residents and ensures all resident concerns are acted upon in a timely manner
Draft collection notices
Monitor petty cash expenditures
Ensure terms of the lease agreements are met and administers damages/security deposits and charges
Provide Building Managers with lists of leases coming up for renewal
Assists the Regional Manager on any pending projects and assignments
Attend hearings or is involved in hearings including creating files, preparing evidence and gathering back-up materials
Process Capital Quotes, prepare Purchase Orders and include in tracking sheet

Accounting:

Assist Payscan process, where needed
Review rental applications, lease agreements or change in status forms to ensure they are complete and accurate and submit to lease administration at head office for entry
Facilitate review of rent rolls and aged accounts receivables as required by head office
Process correspondence as required under local housing laws and regulations (i.e. N4's, L1's, Releve 4, etc.)

Leadership & Management:

Provide training to new Team Members on systems and Hazelview processes and procedures

Job Requirements:

Education and Experience:

Degree/diploma and/or an equivalent combination of education and/or experience
2-3 years of administrative experience, preferable in a busy office
Strong computer skills including Microsoft Office (Excel, Word, Outlook) Experience with Yardi would be an asset
Experience in a customer service role would be an asset
Exposure to the Property Management Industry would an asset

Qualifications:

Excellent communication is required. Ability to speak other languages is considered an asset
Actively championing diversity and inclusion Commitment to "Best in Class" Customer Service
A professional demeanor with strong communication skills, both verbal and written
Excellent customer service skills
Ability to accurately listen, understand and respond to issues appropriately
Ability to work and act independently using good judgment when assessing difficult situations
High attention to detail and accuracy is critical
Exceptionally organized and detail oriented
Ability to work under pressure and meet deadlines
Self-motivated individual with a “can-do” and “no task is too big or too small” attitude
Superior time management skills with ability to multi-task/prioritize and work under tight timelines
A demonstrated high degree of integrity, diplomacy, discretion and confidentiality
Ability to speak other languages is considered an asset
Actively championing diversity and inclusion

ABOUT OUR COMPANY

We create value for people and places

At Hazelview Properties, we take great pride in creating rental communities that people are proud to call home. For over 25 years, residents in >200 buildings across Canada have trusted us to deliver thoughtfully designed, well-maintained, and welcoming places to live—places that go beyond housing to offer real value and a true sense of belonging.

Our portfolio includes both purpose-built rental communities and revitalized vintage buildings, each designed to meet the needs of today’s renters with modern amenities, sustainable features, and prime locations. Backed by responsive, responsible property management, we deliver an experience rooted in care, quality, and community.

We’re more than just property managers—we’re community builders. From resident-focused programming to initiatives that support well-being and resilience, our commitment is to create spaces that feel like home and inspire pride in place.

Our Core Values:

Trust
Ambition
Collaboration
Ownership Mindset
Having Fun

Hazelview Property Services Inc. is an inclusive and equal opportunity employer. If you require an accommodation to participate in any aspect of the recruitment process or to perform essential job functions, please let us know. We will work with you to accommodate your needs and in accordance with all applicable legislation. Information related to accommodation requirements will be addressed confidentially.

Our vision for sustainability is to foster happy, healthy, thriving communities where we operate. We recognize that it is the responsibility of Hazelview to create an inclusive environment that respects the dignity and diversity of all team members. To learn more, please visit the following link: https://www.hazelviewproperties.com/about/sustainability

Compensation:

This posting is to backfill an existing position within the team.

The expected annualized base salary range for this position is $55,000 - $65,000. The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, and relevant education or training.

Base salary is only one component of Hazelview’s competitive total rewards package. Other offerings also include quarterly bonuses, comprehensive health and dental benefits, employee recognition program, continuous development opportunities, and a variety of paid time off plans (e.g. vacation, wellness, and volunteering days).

Hazelview Properties

Open Positions

Regional Administrator