Job Description

Customer Service Representative

Desjardins Insurance Agent Team Member
Location: Milton, ON
Part Time | In-Office

Start a Meaningful Career with a Team That Values You

Are you a people person who loves helping others and thrives in a fast-paced environment? Do you enjoy building relationships and offering solutions that truly make a difference?

We are looking for a Customer Service Representative to join our growing Desjardins Agency team. You’ll play a key role in delivering outstanding customer experiences while supporting the growth of the business. If you’re ready to be part of a dynamic and supportive team, this could be the perfect opportunity for you.

What You’ll Be Doing

Build connections with clients through warm, value-based conversations
Respond to inquiries related to insurance availability, eligibility, policy changes, claim submissions, and billing
Schedule appointments and identify customer needs to recommend the right insurance solutions
Work collaboratively with the agent to support marketing and business goals
Deliver prompt, accurate, and friendly customer service that builds loyalty

What You Bring to the Table

Sales or customer service experience (retail, telemarketing, inside/outside sales) preferred
Proven ability to meet performance targets or sales goals
Strong communication skills — verbal, written, and active listening
Positive, proactive mindset with strong problem-solving skills
Passion for providing exceptional service and going the extra mile
Organized and able to manage multiple tasks effectively
Comfortable presenting products and services to clients
Property & Casualty license (OTL preferred) or willing to obtain
Must be available 20 to 30 hours per week
Must have reliable transportation
Must be eligible for the company and regulatory requirements including but not limited to: 650 and above credit score, no bankruptcies, no criminal record or charges past or pending
Must have excellent written and oral English language skills

Why Join Us?

Be part of a high-performing, client-focused team
Learn and grow with mentorship and on-the-job training
Work in a professional, supportive, and collaborative environment
Opportunity for long-term career growth and advancement within the Desjardins network
Competitive compensation and incentive opportunities

Ready to Build Your Career with Purpose?

If you’re looking for a role where you can grow, make an impact, and be part of a winning team, we want to hear from you.

Apply now and let’s start the conversation.

These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. This agents’ employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees.

Heather Solie - Desjardins Insurance Agent

Open Positions

Customer Service Representative - Part Time