Job Description

About the Company

Our client is a well-established, international boutique fitness brand offering dynamic group reformer Pilates classes across a variety of formats and levels. With a strong commitment to making Pilates affordable and accessible, they empower a diverse community of clients to build strength, mobility, and confidence.

The Opportunity

We’re seeking a results-driven General Manager to lead studio performance across sales, service, and operations. This is a hands-on leadership role for someone who thrives in a fast-paced environment and leads from the front—especially when it comes to sales.

You’ll be responsible for driving revenue, building a high-performing team, and delivering an exceptional client experience while ensuring the studio operates efficiently and profitably.

Key Responsibilities

Own and drive all four revenue streams: memberships, retail, private training, and teacher training
Lead from the front with active participation in sales (50%+ of role)
Monitor and manage studio KPIs, including revenue, attendance, and retention metrics
Develop and execute marketing initiatives (digital campaigns, partnerships, community events) to generate leads
Recruit, train, and manage sales associates and instructors (in partnership with Lead Instructor)
Build and manage staff schedules to optimize studio performance
Oversee inventory and vendor relationships, ensuring accurate stock levels and merchandising
Ensure exceptional customer experience across all touchpoints
Maintain studio cleanliness, organization, and brand standards
Make informed, independent decisions to improve operations and performance
Support additional business needs as required

Requirements

What You Bring

5+ years of management experience in fitness, retail, or service-based industries
Proven track record of achieving and exceeding sales targets
Strong ability to sell, coach sales teams, and drive revenue growth
Experience working with CRM and/or POS systems
Excellent communication and interpersonal skills (in-person, phone, email)
Highly organized with strong time management and attention to detail
Ability to multi-task, prioritize, and meet deadlines in a fast-paced environment
A proactive mindset with the ability to identify opportunities and implement improvements
Passion for health, fitness, and community building
Professional, reliable, and able to handle confidential information with integrity
Fluent in English
Willingness to travel occasionally as needed

Benefits

Why Join

Join a globally recognized fitness brand with strong growth
Lead a community-driven, high-energy studio environment
Competitive compensation with performance-based incentives
Opportunity to make a direct impact on business success and client experience

Hire Ground Talent

Open Positions

General Manager - Fitness Boutique