Job Description

Why Homes Alive Pets?

This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff – it's a belief in a higher standard for pet care. Our stores are community hubs – somewhere to come and share an experience with your pet.

You'll immediately notice a refreshing shopping experience at Homes Alive because we take a brand-agnostic, knowledge-over-upselling approach. Rather than pushing a certain product or feeling pressured to meet sales quotas, our team's attention is solely focused on getting to know you and your pet and empowering you to make confident decisions.

Our mission is to add value to every life. When we say every life, we include guests and their pets. Employees and co-workers. Brand reps and vendors. Even our communities.

There is life all around us, and it is our mission to add value qualitatively and quantitatively. In the qualitative sense, it is our mission to elevate every life as important and worthwhile. In the quantitative sense, and in the context of our business, it is also our mission to add value, discounts, and a fair balance of price and quality for our guests. This is how we will make a positive impact in our communities and world.

Job Title

Overnight Assistant Manager

Direct Report

Store Manager

Department

Store Operations

Location

19888 Langley Bypass, Unit 200 Langley, BC V3A 4Y1

Summary

The Overnight Assistant Manager supports the Store Manager in managing the operations and performance of their designated Homes Alive Pets store. The Overnight Assistant Manager is responsible for helping coach team members, ensuring that the customer experience is optimal, and stepping in where they are needed.

To achieve success as an Overnight Assistant Manager, you should possess experience and knowledge in customer service, staffing, and managing inventory.

Qualifications

2+ years of experience in retail, grocery, or restaurant.
Possessing management experience is an asset.

Core Competencies

Demonstrated leadership. Ability to coach and develop people to succeed and flourish in their roles.
Strong business acumen. To know how to grow and develop the business by effective prioritization and critical thinking.
Resilience. Ability to remain calm and navigate through high stress situations.

Behaviour & Skills

Excellent time management & organization
Excellent attention to detail
Excellent teamwork & collaborative abilities
Excellent customer service
Experience management of inventory & merchandising
Trustworthy & positive attitude
Possess a Class 5 Driver's License

Job Responsibilities

Top Priorities

Overseeing store staff and properly delegating responsibilities.
Ensuring high quality presentation of floor inventory, including making sure that product is organized and fully stocked.
Maintain customer service excellence in every aspect of the store, including store appearance, staff-customer interactions, display of merchandise, product placement, story layout, and selling procedures.

General Responsibilities

Ensuring high quality presentation of floor inventory, including making sure that product is organized and fully stocked.
Recording inventory shrinkage and completing write-off documentation.
Managing customer returns and submitting credits to head office.
Overseeing accuracy in sales tags, signage, and promotions.
Performing annual store inventory reviews.
Other reasonable duties as identified by the Store Manger.

A Day in the Life of an Overnight Assistant Manager

Each day as an Overnight Assistant Manager will be dynamic and unique. A typical day will begin with you opening the store and checking in with the staff to make sure that everything is running smoothly. Next, you will likely spend some time reviewing inventory levels, making sure that the store has sufficient inventory and that every shelf is fully stocked. Throughout the day you will also spend time assisting customers, answering questions, and helping address any concerns they may have. You may also need oversee training a new staff member.

Schedule

Full-time (40 hrs/week)
Overnight; 10 PM – 6 AM

Compensation

$18-22. Wage commensurate with experience.

Benefits.

Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
Vision care

Homes Alive Pets

Open Positions

Overnight Assistant Manager