Job Description

Salary: $19 per hour

Are you interested in taking your co-op position beyond the mundane, like sitting in a cubicle and resetting passwords all day and boosting your experience with real work? If yes, read on. If not, thanks for your interest, and we wish you success in your job hunt.

Are you still reading? Good. At HUB Technology Solutions, we attribute much of our success to a strong culture rooted in the Team First core value. We understand that a great team is critical to our mission of delivering Legendary Service to our clients.

Want more specific details? Read on!

Support Engineer

Your goal in this position is to contribute your experience and expertise to a dynamic team that works with diverse clients and infrastructures.

Practically speaking, you will:

Provide efficient problem resolution and technical support to clients. Your mission is to make technology stress-free and simple for our clients. Don't worryyou're not alone. The HUB Team has your back. Get direction from or escalate to Senior Support Engineers if necessary. Most of the work is done remotely from our office, but on occasion, you will need to go to a clients office to fix a problem.
One of HUBs Core Values is Kaizen, which means constant improvement. You will participate in The HUB Way training program to support this core value. This is a real-world, on-the-job structured training program to help you be successful in your role at HUB.
Some of your other tasks include:
- Execute technical tasks on projects as part of a project team.
- Assist in the installation, configuration, and support of Microsoft Server Platforms.
- Write PowerShell scripts for automation and other basic scripting tasks.
- Installation, configuration, and support of network infrastructure platforms. Including routers, switches, wireless access points/controllers, and gateway firewalls.
- Interfacing with the Sales Team on IT solution design and planning for clients.

This is a 40-hour-per-week position at our Winnipeg office.

Ideally, you have the following qualifications:

The successful candidate must be enrolled in a co-op eligible Information Technology program at RRC Polytech.

Additionally, the successful candidate will possess the following skills and qualifications:

Must be a good fit for HUBs company culture.
Able to dynamically multitask across numerous issues in a high-pressure environment.
Must possess a valid drivers license and a reliable vehicle. Dont worry; we reimburse for mileage.
Legally entitled to work in Canada.
Excellent English communication, both in written and verbal form.
A passion for solving problems with technology.
Quick and efficient problem-solving and analytical skills.
High-level client service focus.
Able to effectively work as part of a team.
Great attention to detail and accuracy in documentation.

Knowledge in the following areas is considered an asset:

Microsoft Windows 11 Professional.
Microsoft Office 365.
Networking.

These additional knowledge areas are considered an asset for the Intermediate Support Engineer:

Microsoft Active Directory.
Backup Software and Solutions.
LAN and WAN Network Infrastructure.
SAN and NAS Installation, Configuration, and Support.
Security Technologies.

Working @ HUB

We have a big, bright, open and collaborative space, dedicated meeting spaces, and a relaxed kitchen and lounge area. Our fun team environment encourages collaboration, cross-learning, and growth opportunities.

About Us:

HUB began in 1991 because our CEO, a RRC Polytech Alumni, Troy McLennan, realized how much business owners needed help understanding and using IT to their advantage. Instead, it was stressful and complicated.

As a business owner, Troy experienced sleepless nights, worrying about technology, being frustrated about unresolved issues, and stressed about investing in tech but not getting value from it.

We are a team of innovative information technology experts committed to removing your IT burden and communicating with you in a language you can understand. Our motto is: Let HUB handle your information technology so you can focus on your business!

If you want to demonstrate your attention to detail, add the word "kaizen" anywhere in our cover letter or resume.

HUB Technology Solutions Ltd

Open Positions

Support Engineer RRC Polytech Co-op