iGuard360° stands out as a prominent security and monitoring company within the Canadian security

domain. Our organizational ethos revolves around ethical conduct and performance-driven principles,

all while embracing a culture of enjoyment in our endeavors.

The Account Manager - GTA, operating under the guidance of the Regional Director – GTA & Vice -

President of Operations, assumes the responsibility of effectively coordinating supervision, support, and

backup for all field location assignments and areas. The key responsibilities for this role include:

Key Responsibilities:

Enhance client retention through the meticulous management of customer satisfaction.
Develop a comprehensive understanding of client culture, needs, and day-to-day operations.
Translate contractual requirements and customer expectations into clear operating instructions,
encompassing Standing/Post Orders.
Oversee Site Directors and Site Supervisors directly supervised accounts, including planning,
organizing, and directing work, as well as handling performance management, career
development, coaching, and mentoring.
Directly manage staff at non-direct supervised accounts, overseeing mobile supervision, spot
checks, staff evaluations, and regular feedback. Recognize exemplary performance through
commendations and address disciplinary actions as needed.
Conduct and document regular site visits, inspections, and audits to ensure adherence to
prescribed standards, contractual requirements, company policies, and applicable legislation.
Review incident reports for completeness, adherence to iGuard360° standards, and take
appropriate action or escalation based on severity and frequency of issues in a timely manner.
Drive corrective action and foster organizational engagement in addressing site-specific
operational or service-related issues.
Prepare, review, and act on reports related to business performance, including site staffing,
financial metrics, service indicators, and other relevant key performance indicators. • Ensure
each site is fully staffed with trained, equipped, and motivated personnel capable of fulfilling the
client’s mandate and iGuard360° contractual obligations.
Respond to client and staff complaints promptly and professionally, conducting investigations
and implementing corrective actions when necessary.
Address inquiries and requests from field staff regarding schedules, vacation, time-off, uniforms,
and pay discrepancies, facilitating appropriate action and resolution.
Review and optimize the scheduling structure, ensuring efficiency and proper maintenance for
optimal performance output.
Regularly review and update site-specific documentation, including Standing/Post Orders, as
required and at least annually.
Manage labor/management relationships and adhere to collective bargaining agreements for
unionized sites.
Coordinate and execute all activities related to new account start-ups and close-outs.

Position Requirements:

Experience working in the Residential security markets, directly working with Residential Apartments and Condominium corporations.
Minimum of 5 years employment in a Supervisory/Management role in the Security industry and/or one of the following requirements. a) Sufficient prior industry related experience (i.e., Police, Military, Security). b) Formal law enforcement training or Diploma. c) University degree in Security Management and/or Criminology.
Must be bondable and possess an ability to hold government security clearances.
Must possess a strong understanding of Microsoft software including usage of Word, Excel,
Outlook, Planner, Forms and SharePoint.
This position includes a company car so applicant must possess an Ontario driver’s license with
zero demerit points.
Must currently hold an Ontario Security Guard license and/or Investigator’s license.
5 years of Management/Supervisory experience in the security industry.
Must have previous training experience, preferably within the security industry.
Formal Training certifications (ASIS, SAS, CPO, etc.) would be considered an asset.
Experience in the Residential/Condominium security field would be considered an asset.

Position: Full-Time Permanent

Salary: 60K-70K

iGuard360°

Open Positions

Security Account Manager - GTA