Position: Partner Integration Specialist
Reports to: Vice-President, Business Development and Growth
Comprehensive Salary and Benefits: Competitive salary, group benefits, employee assistance program, private pension plan, sick benefits, and parental top-up.
Career Growth: Professional development and advancement opportunities.
Location: On-Site (North York, Ontario)
Work Environment: Inclusive, innovative, and growth-oriented culture at the forefront of laboratory referral testing.
Operational Focus: Partner Onboarding & Project Implementation | Partner Engagement & Relationship Building | Process Excellence & Cross-Functional Collaboration

OVERVIEW:

At In-Common Laboratories (ICL), we are dedicated to transforming lives through innovative healthcare and community support services. As we grow, we’re looking for a Partner Integration Specialist to guide new partners—clients, suppliers, and vendors—through a seamless onboarding experience, from signed agreement to go-live, ensuring operational excellence, compliance, and strong, trust-based relationships.

THE OPPORTUNITY:

This role combines relationship management, project leadership, and operational coordination. Acting as the primary point of contact for new partners—clients, suppliers, and vendors—the Partner Integration Specialist fosters engagement, coordinates projects, and creates positive experiences that set the foundation for long-term relationships.

If you enjoy coordinating multi-stakeholder projects, driving operational efficiency, and building strong relationships, we’d love to hear from you.

KEY AREAS OF RESPONSIBILITY:

Lead and manage end-to-end partner onboarding projects.
Ensure timelines, deliverables, and compliance standards are met.
Coordinate cross-functional teams to support smooth implementation and go-live readiness.
Serve as the main point of contact for partners throughout onboarding.
Facilitate meetings, communications, and training sessions to drive engagement and readiness.
Build collaborative relationships that foster long-term partnerships and growth opportunities.
Maintain accurate records of requirements, milestones, and communications in Customer Relationship Management (CRM) platforms and SharePoint.
Continuously improve onboarding workflows and the partner experience.
Track progress, resolve issues proactively, and report on risks and outcomes to leadership.
Work with Business Development and Technical teams for a smooth transition to ongoing relationship management.

QUALIFICATIONS:

Education: Bachelor’s degree in business administration, Life Sciences, Healthcare Management, Project Management, or related field (required).
Certifications: PMP (Project Management Professional) or PRINCE2 is an asset.
Agile certification (e.g., Scrum Master, PMI-ACP) is an asset.
Experience: 3+ years in onboarding, partnership management, or project management, ideally in healthcare, diagnostics, or a related industry.
Proven success managing complex, cross-functional projects.
Experience in healthcare or health tech environments is a plus

KEY COMPETENCIES:

• Partner-centric mindset with a focus on service excellence

• Strong relationship management and communication skills

• Proven project leadership and execution capability

• Strategic and analytical thinking

• Process- and quality-focused mindset

• Effective cross-functional collaboration and influence

• Proactive problem-solving and decision-making

• Proficiency with project management and CRM tools

WHY JOIN ICL?

• Meaningful mission with real health sector impact.

• Collaborative, supportive executive leadership.

• Opportunities for professional growth and innovation.

• Flexible hybrid work environment.

• Competitive salary and benefits package.

In-Common Laboratories (ICL)

Open Positions

Partner Integration Specialist