Are you passionate about solving problems and delivering next-generation software to enhance the Internet experience? Join a global leader creating software for broadband service providers. We have been growing since 1992 and now work with some of the top service providers worldwide to deliver solutions that are innovative, creative, and make life easier for millions of subscribers. We are seeking a Software Engineering Program Manager located in Ontario , Canada who thrives in a fast-paced global team environment!

The Software Engineering Program Manager is responsible for owning, developing and driving the end-to-end R&D process — from requirements creation through prioritization, development, testing, and transition to production. This role leads the execution, and governance of the R&D portfolio, ensuring alignment with the company’s long-term innovation roadmap and business objectives.

As the process owner, you will define and optimize R&D methodologies, phase gates, documentation standards, success metrics, and cross-functional handoffs.

Roles and Responsibilities

Process & Governance:

Define and continuously improve R&D methodologies, phase gates, deliverables, approval workflows, and success metrics.
Establish documentation standards, technical requirements intake, and cross-functional handoff procedures.
Create governance mechanisms to monitor risk, budget, technical milestones, and compliance.

Program Execution & Delivery

Drive R&D and cross-functional teams to execute and deliver SW programs on time with quality.
Lead governance calls to track and drive status including quality reporting metrics
Anticipate and mitigate risk through structured issue tracking and decision-making
Stakeholder Communication & Alignment
Provide transparent program status and portfolio health reporting
Align technical direction with product, business, and operational goals.
Facilitate tradeoff decisions between scope, technical risk, and strategic value.

Requirements

Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field, or equivalent experience.
Certifications in program/project management (PMP, PgMP, Scrum/Agile, SAFe) are a plus
3–5+ years managing complex technical programs or portfolios (cross-functional)
Proven background owning or designing R&D or product development processes
Experience taking projects from concept → prototype → validation → production/launch
Direct exposure to working with SW engineering teams
Experience working in a structured development lifecycle (stage-gate, Agile, hybrid, etc.)
Must be located in Ontario, Canada

Leadership & Program Management Skills

Skilled in driving alignment across technical and non-technical stakeholders
Strong organizational and decision-making skills
Data-driven approach to tracking outcomes, not just activities
Process ownership mindset — continuous improvement oriented
Excellent executive communication and reporting skills

Soft Skills & Mindset

Innovation-minded but structured — able to foster creativity while maintaining discipline
Comfortable with ambiguity in early-stage research
High accountability and ownership orientation
Strong interpersonal and collaboration skill

Incognito Software Systems

Open Positions

Software Engineering Program Manager