Type of Position: Full-Time

Location: Kitchener, ON – In office 5-days a week

Benefits: RRSP with employer match, health/dental/vision package (day-1 and employer-paid premiums!) , wellness benefit, learning & development opportunities, paid vacation, personal days and sick days

The Company

Intellijoint Surgical develops effective and easy to use products to enhance surgeons’ care and patients’ lives. Today, Intellijoint technology lives in the operating room helping surgeons improve implant positioning during hip and knee replacement surgeries. Our technology has been used in over 80,000 surgeries - helping us to gain real-world feedback from patients and surgeons to improve our products. We are seeking a Logistics Specialist to join our Operations team to help bring innovative technologies to the market.

The Position

Reporting to the Production Manager, the Logistics Specialist will support the timely, compliant and cost-effective shipment of Intellijoint’s products to customers in North America, and beyond. This role is critical to ensure customers receive their orders on schedule, and shipments comply with regulatory standards.

This role is ideal for someone who:

Has hands-on experience in regulated logistics environments
Thrives in cross-functional settings working closely with Production, Quality, Finance and external logistics partners
Takes ownership to resolve shipping challenges to ensure uninterrupted delivery to customers

Main Duties:

Order Fulfilment

Process and manage customer orders with timely and accurate data entry
Generate production orders and coordinate delivery schedules to meet customer requirements
Maintain customer records and documentation in Salesforce, including packing slips and required custom invoices to support efficient operations and revenue generation
Issue invoices upon shipment and support general administrative tasks for customers

Logistics and Shipping

Prepare all required documentation for domestic and international shipments, including, commercial invoices, packing lists, bills of lading and customs forms
Serve as the primary point of contract to arrange transportation and coordinate with couriers, freight forwarders, and shipping carriers.
Track inbound and outbound shipments; resolve delays including FDA, or customs issues and implement contingency plans when needed
Manage import/export activities in compliance with FDA < CBP, and ISO 13485 regulatory requirements
Process product returns, including creation of RMAs, and collaborate with Quality team to address production or product-related issues
Track and report logistics KPIs, identifying trends, risk, and opportunities for operational improvement
Approve shipping invoices and collaborate with Finance to validate shipping costs
Identify opportunities for rate optimization when renewing contracts
Support the setup and implementation of new global shipping logistics as the company enters new markets
Contribute to ERP activities, including system implementation and continuous process improvements related to order fulfilment and logistics

Operations & Production Support

Provide operational support by maintaining accurate and up-to-date document records in shared folders, ensuring timely updates and adherence to compliance requirements
Assist with receiving and inspecting incoming raw materials
Collaborate with the Production Manager to plan production activities and monitor workflow to ensure timely delivery
Assist with routine cycle counts, and adjusting inventory discrepancies
Engage in cross-functional collaboration with Production, Supply Chain and other departments to support operational needs and resolve issues efficiently
Provide coverage for Production team members as needed (e.g. vacations) to ensure continuity of operations

Skills and Experience to Enable Success:

3+ years of experience in logistics, shipping, order fulfilment, and/or operations in a regulated industry (preferably ISO 13485)
Demonstrated experience managing domestic and international shipments, including preparation of commercial invoices, packing lists, bills of lading, and customs documentation (experience supporting global expansion is a highly desirable asset)
Working knowledge of import/export regulations, including FDA, CBP, and ISO 13485 requirements
Experience coordinating with couriers, freight forwarders, and shipping carriers, and resolving shipment delays or customs issues (Exposure to rate negotiations or contract renewals is a highly desirable asset)
Strong order management experience, including accurate data entry, invoicing, and customer documentation
Proficiency with ERP systems and CRM tools (e.g. Salesforce) for order processing, inventory and shipment tracking (ERP implementation experience is a highly desirable asset)
Experience processing returns and RMAs, with an understanding of quality and regulatory considerations
Ability to track, analyze and report Logistics KPIs to identify risk and improvement opportunities
Attention to detail, strong organizational skills and able to manage multiple priorities in a fast-paced environment

Why join us?

It is unrealistic for us to believe we will find someone who fits this position 100% - interested? Apply!
Strong support toward career development and growth
Work on innovative products that improve surgical outcomes and enhance patient’s quality of life
Work alongside a highly talented and driven group of team members and colleagues’ organization wide
Work in an environment with high transparency and collaboration along with lots of fun and social activities
Be ok with change and share in our excitement as we scale
Flexibility so that you can do your best both at work and outside of it

Intellijoint Surgical is committed to creating an accessible and inclusive work environment. It is our policy to recruit and select applicants solely on the basis of their qualifications. We are an equal opportunity employer that hires talent regardless of age, race, creed, colour, religion, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, or any other status or condition protected by applicable law.

Intellijoint Surgical encourages applications from all qualified candidates. Those in need of accommodation at any stage in the recruitment process should notify hr@intellijointsurgical.com. Any information received that relates to accommodation needs of a candidate will be addressed in a confidential manner.

Intellijoint Surgical Inc.

Open Positions

Logistics Specialist