Job Description

Salary:

Location: Kitchener

Job Type: Part-time

About Us:

At Key Metrix Inc, we specialize in providing individualized case and care management to survivors of traumatic injury. We believe clients deserve client- and family-centred services within their homes and community. Our team also works closely with individuals presenting behavioural, cognitive, and psychosocial challenges, ensuring support that is respectful, trauma-informed, and safety-focused.

Job Description:

We are seeking compassionate individuals to join our team as Caregivers for clients with acquired brain injuries, physical disabilities, and behavioural or cognitive support needs. As a Caregiver, you will provide client-centered care in residential and community settings, including behavioural support and redirection, while maintaining a calm, professional, and supportive presence.

Duties and Responsibilities:

Assist with personal hygiene, grooming, bathing, oral hygiene, and toileting.
Administer medication as directed.
Support clients with basic household tasks such as cooking, cleaning, and laundry.
Participate in cleaning client apartments and maintaining a safe environment.
Aid clients in meal planning and grocery shopping.
Prepare and cook meals with adherence to safe food handling standards.
Provide transportation and accompany clients to appointments.
Monitor clients' physical and behavioural condition, reporting any changes.
Document all care provided accurately and promptly.
Facilitate physical, recreational, social, and educational activities.
Implement behavioural strategies, redirection techniques, and routine-based support as directed by the care team.
Recognize and respond to crisis and emergency situations appropriately.
Ensure safe transportation practices, including possessing a valid driver's license and a reliable vehicle.
Provide input on client scheduling and program development.
Operate office equipment and report any maintenance issues.
Maintain knowledge of fire and emergency procedures.
Follow trauma-informed care principles and contribute to a positive, stable environment for clients who may exhibit frustration, impulsivity, or emotional dysregulation.
Perform other related duties as required.

Working Conditions:

May be exposed to infection, tobacco smoke, domestic pets, and behaviourally complex clients, including those who may exhibit verbal aggression, irritability, or unpredictable behaviour.
Must be able to handle the working environment changes from one residential and/or community setting to the next.

Experience & Qualifications

Education: Minimum one-year PSW Certificate or equivalent, or currently enrolled.

Experience:

Minimum one year of direct experience in in-home personal care or community-based home care.
Experience with clients with acquired brain injuries, physical disabilities, mental health, or addictions is an asset.
Experience working with individuals who present behavioural challenges, emotional dysregulation, or require consistent routine and redirection is strongly preferred.

Knowledge/Skills Required

Excellent interpersonal and communication skills.
Proficiency in using tablet and/or smartphone technology.
Ability to provide personal care effectively and safely.
Strong time management, organizational, and coordination skills.
Ability to problem-solve, maintain confidentiality, and work independently.
Understanding of the needs of individuals with acquired brain injuries or physical disabilities.
Awareness of behavioural supports, de-escalation techniques, and trauma-informed care approaches.
Ability to remain calm and supportive during behavioural escalations or moments of client frustration.

Conditions of Employment

Must be willing to work overnight shifts as needed.
Must be open to work weekends on rotation.
Must hold a valid G2 or higher driver's license issued in Ontario and possess a reliable vehicle.
Maintain current certifications as applicable.
Willingness to work with clients of all ages.
Possess a Standard First Aid and CPR Certificate.
Ability to work flexible hours.
Criminal record check required upon hiring.

Key Metrix

Open Positions

Part Time Community PSW