Summary

Applies technical knowledge and expertise to provide KUKA Canada Ltd customers with industry-leading robotic troubleshooting and repair services. Continuously seeks sales opportunities to grow revenue while ensuring customer satisfaction.

NOTE: this position will be part of a 24/7 weekly rotation with the team.

Essential Duties and Responsibilities including, but not limited to:

Always manage customer relationships by going the extra mile and representing KUKA with pride and professionalism.
The role requires the ability to handle a flexible work and travel schedule.
The role requires the ability to travel to customer sites on short notice and frequently requires the ability to work long hours to meet customer needs.
Assist KUKA Robotics customers and internal personnel for the troubleshooting and repair of electrical, mechanical, and programming problems related to KUKA Robotics equipment.
Establish a strong technical relationship and trust with the customer.
Works with the Customer Service Manager and/or related supervisor(s) to identify individual training needs to maintain and continuously improve skills and knowledge of KUKA Robotics products and applications. Collaborate with the Customer Service Manager and/or related supervisor(s) to pinpoint specific training requirements that will enhance and sustain proficiency and understanding of KUKA Robotics products and applications.
Possessing a strong work ethic, determination, and a commitment to excellent customer service.
Strong organizational, communication, and interpersonal skills and ability to multi-task in a fast-paced environment.
Ability to travel internationally.

Supervisory Responsibilities

Lead small teams to perform in-house and on-site projects (i.e. Preventive Maintenance, Retrofits of equipment, program launches etc.).

Experience

To succeed in this role, it is necessary for the individual to perform each essential duty to a satisfactory level. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Ability to read and interpret mechanical, electrical prints and other related technical documentation.
Hands on experience in repair, servicing, or maintenance of electromechanical systems.
Intermediate PC skills/knowledge (Salesforce, MS Office environment, Internet, email, etc.)
Willingness to travel (75% - 90%) for service and training assignments.
Travel to headquarters in Germany may be required for varying duration for training purposes.

Education

Associate degree or trade certificate from an accredited institute.
1-3 years related automation/robotics experience and/or equivalent combination of education and experience.

KUKA is an Equal Opportunity Employer committed to building an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other factor protected by applicable federal, state or local laws.

KUKA

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