Job Description

Salary: 105,000-115,000

Purpose of the Position

The Director of Operations and Personnel is responsible for overseeing and strengthening the operational infrastructure and people systems of our charity, Learn. Develop. Succeed. (LDS). This role ensures that all programs, locations (in-person and virtual), and team members are supported through effective systems, policies, and practices that align with LDS mission, values, and growth goals.

Working closely with the Executive Director, Senior Managers and Support Team, the Director of Operations and Personnel provides both strategic oversight and hands-on leadership to ensure organizational sustainability, operational excellence, and a positive, respectful workplace culture.

Key Responsibilities

Organizational Operations & Infrastructure

Provide strategic leadership for the day-to-day operations of the charity, ensuring smooth functioning across all locations and virtual environments.
Oversee physical and digital operations, including workflows, project management tools, IT systems, and other tools and systems that support staff team, families, learners and programs. Oversee IT and assistive technology (IT/AT) policies and systems that support staff productivity and service delivery.
Ensure team members have access to appropriate tools, training, and support for technology use across the organization.
Anticipate organizational growth and operational needs, developing and implementing scalable solutions to meet increasing demand.
Lead planning and oversight of facilities, spaces, equipment, and supplies, ensuring safe, effective, and welcoming environments.
Supervise the Senior Manager, Finance on operational budgeting, resource allocation, and cost-effective planning.

Human Resources & Personnel Leadership

Oversee all human resource functions, including employee records management, ensuring compliance, accuracy, and confidentiality.
Oversee and direct processes for recruitment, hiring, onboarding, progression, and retention for all salaried and contract positions.
Support review processes, including support plans and ongoing personnel development.
Monitor, facilitate and celebrate employee milestones, anniversaries, and professional growth within the organization.
Lead on workplace health and (physical and mental) safety, including WorkSafe compliance, regular training on policies and procedures, sitting on the organization Joint Health and Safety Committee, and other matters.

People, Culture & Policy Development

Champion a positive, inclusive, and values-driven workplace culture that reflects LDS commitment to respect, inclusion and collaboration.
Develop, implement, and maintain HR and operational policies that support staff wellbeing, accountability, and organizational consistency.
Serve as a resource for team members on workplace policies, expectations, and professional conduct.
Lead on conflict resolution and sensitive personnel matters, in collaboration with the Executive Director.

Leadership & Cross-Functional Collaboration

Act as a key member of the Leadership & Support Team, contributing to strategic planning and organizational decision-making.
Supervise and support key team members in HR, Operations and Finance, including delegation, coaching, mentorship and capacity-building.
Work closely with the Senior Management Team to align operational systems with program delivery and instructional needs.
Provide operational insight and reporting to the Executive Director and occasionally the Board of Directors or its Committees.
Take on additional tasks and projects as required to support organizational priorities and growth.

Professional experience and qualifications

Required

Strong mission and values alignment
Bachelors degree in HR, Business Administration, or related field and ideally an advanced degree in the same
812+ years progressive HR and operations experience
35+ years in senior leadership
Strong knowledge of BC employment law, policy and compliance frameworks
Experience scaling systems in a growing organization
Experience working in or serving on a volunteer board of a nonprofit
Proven people leadership experience, with an ability to be trusted, and balance empathy and accountability
Confident and clear communication style and exceptional listening skills
Excellent judgement and discretion.
Commitment to ethical leadership and stewardship

Strongly preferred

CPHR designation
Change management experience
Conflict resolution training or certification
Equity, diversity, inclusion & accessibility (EDIA) certification or training

Location:East Vancouver Learning Centre 3292 East Broadway, Vancouver

Reports to:Executive Director
Manages (currently): Senior Manager, Finance; HR & Operations Manager (who has 3 direct reports) and works closely with leadership and support team.

Remuneration and Benefits:

$105,000 to $115,000 annual salary.
Financial support for relocation expenses is available.
$1,000 contribution to RRSP or equivalent in 2026. For reference, our organization is currently researching whether and how we may participate in retirement savings / pension plan options. Updates on this may be offered during the interview process.
Neuroaffirming and inclusive workplace

Values-based organization with collaborative peers with a wide range of backgrounds and talents

Inclusive culture and innovative workplace with opportunity for new approaches and growth
Opportunities for team-wide and individual professional learning throughout the year
On-site vehicle and bicycle parking and on major skytrain and bus routes.
Paid vacation, plus office closure from December 25 to January 1, which does not count toward your vacation.
Benefits entitlement after 3 months - Extended Health and Dental,and Travel as well as AD&D, CI, LTD and life insurance.

LDS is proud to be a CertifiedLiving Wage Employer in BC!

Equity: LDS is committed to employment equity and believes that a workforce that reflects the diversity of the communities we serve strengthens our ability to achieve our mission. We strongly encourage applicants of all genders, ethnic and cultural backgrounds, sexual orientations, abilities, neurotypes, and with a range of life experiences to apply. If you require accommodations for any part of the application process, please emailcareers@ldsociety.ca.

How to apply: Please submit an application directly through our careers pagehttps://ldsociety.ca/careers/

To complete your application, you will need to:

Upload a resumeand a cover letter

Indicate which open position(s) you are applying for

Answer written-response questions about your experience. If you prefer to answer these questions in an audio recording, please email a recording tocareers@ldsociety.ca

Applications will be considered as received. Thank you for your interest in working with LDS - Learn. Develop. Succeed.

Learn. Develop. Succeed

Open Positions

Director of Operations and Personnel